We were booked into the Parkview, owned by the same company, but the Parkview didn't have the 2 double beds we requested (sold out for the Syracuse/Georgetown basketball game) so the manager offered to put us up at the Genesee Grande. Beautiful lobby, friendly staff, spacious room, excellent value. More

Location is great. Rooms are a good size but limited furniture to fill the space, bathroom is small. Bed is terrible, sheets and towels were not too far behind. The hotel wants to market it self as a high end property, but it is average. Booked early and got a great rate if not I can't see the value in... More

We go to Syracuse, each winter for a weekend to do a little shopping and a getaway and love to stay near the University Downtown. This hotel is beautiful and so are the rooms. We booked (like we always do) through pricechopper.com so we saved huge. All updated and renovated with plenty of parking and restaurants near by. Not a... More

Walked into the room here - and felt like I was in an apartment! Somewhat reminded me of a Marriott Residence Inn although there were three completely separate rooms (kitchen/dining -- den -- bedroom) plus a bath. Furnishings are a bit dated though the bed was comfy. Parking is very convenient, staff friendly. Bedroom TV didn't work well, housekeeping left... More

I did not have reservations and they had a room at my companies corporate rate. However, this room didn't have a desk to work on. I asked about the desk and was immediately upgraded at no extra charge. The room was a nice 3 room suite with a comfortable bed and was clean. The location is excellent and convenient to... More

The service.at this hotel was the worst i.have ever experienced. We stayed here for a romantic night away from the kids. The room was comfortorable but our room service order came wrong twice. After the second time it arrived wrong we were told they had closed the kitchen and there was nothing they could do. When we asked to speak... More

The holiday party at the Genesee Hotel was the first time for our organization. The staff was attentive, the room was excellent, and the food was magnificent. The highlight of the menu was carved roast beef that you could cut with your fork, tender, and savory. The other menu items were equally tasty. A real tribute to the Chef and... More

My business visit was a pleasant surprise. The staff, especially in the dining room was very accomidating and friendly. The front desk staff was also very good. The room was pleasant clean, comfotable and quite. Shuttle was available to take me to and from downtown locations so I did not have to hunt for a parking space. A good place... More

Came with a group for a conference. Much nicer than I expected for the price (discounted rate for the group stay). Staff was friendly and helpful. It's kind of a funny place in that the rooms are in two different buildings, but this creates a nice enclosed parking area for cars. My room was spacious and quiet. Lots of pillows... More