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Crowne Plaza Hotel

3.5 of 5
701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
Ranked #11 of 30 hotels in Syracuse
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363 reviews from our community

Traveller rating
    94
    133
    57
    47
    32
See reviews for
Families
90
 
Couples
78
 
Solo
29
 
Business
90
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kuwait
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

Went there with the family during graduation, which obviously means ridiculously overpriced rates. The hotel was at maximum capacity so the staff were clearly overstretched, the person at reception would be driving the shuttle and so on, so credit for the staff on really doing their best. They were excellent. The rooms are OK, clearly dated. Overall, like another review... More

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Nova Scotia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 8 May 2013

We stayed in this hotel for one evening. It was clean and the parking was included. The staff were helpful and friendly. The brunch was inexpensive and overall I wouldn't hesitate to stay here again. You will likely need to leave the AC on as the street noise can be loud but is easily blunted with a little white noise.

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
14 May 2013

Dear Valued Guest, I am sorry to hear that the highway noise level was a bit loud. However, I am ver happy to hear that your overall experience was a good one. We truly appreciate guest feedback so that we are able to improve from within each department. We like to recoommend to guest that when they do book with... More

East Walpole, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 May 2013

We stayed here for a wedding in April 2013, when we first drove up we were a little off put by the location, but the inside of the hotel is so much nicer then the outside. There is a very welcoming lobby and bar/lounge area when you walk in and the staff was always very pleasant to us. The wedding... More

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
14 May 2013

Dear Valued Guest, I am very pleased to hear that you had such a wonderful experience. The wedding reception looked beautiful and I am glad you were able to experience the many things our hotel has to offer. Thank you again for your wonderful review and hopefully we will see you next time you are in the Syracuse area. Emilie... More

Rainbow Lake, New York, United States
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 17 April 2013

We spent two nights at the Crowne Plaza in Syracuse, NY. We were on a business trip and found that the Plaza was the right place at the right price. My wife's business took her to the Upstate Medical Center which was a short walk. The immediate area, however, was not a walker friendly part of the city due to... More

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See 3 more reviews by Patrick E for Syracuse
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, Thank you for taking the time to write a wonderful review about our hotel and its services. We strive to make each guests stay as pleasant as possible. I am glad to hear that we met those standards with your stay. We look forward to seeing you in the future and thank you again. Emilie L Front... More

Urbana, Illinois
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 13 April 2013

My daughter and I stayed here on a college visit to Syracuse. The location is wonderful, the parking is free, and the room was spacious, clean, and so comfortable. The shower was amazing and the beds were downy soft and comfortable. We were able to walk to a nice area with lots of restaurants. We were on the twelfth floor,... More

Was this review helpful? Yes 2
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, It is wonderful to ehar that you and your daughter enjoed your stay while visiting Syracuse. It is a beautiful city with alot to offer. Hopefully the next time you are in town we will be able to reccommend some other wonderful restaurants within the area as well. Thank you again, Emilie L Front Office Manager cpsyracuse.com More

Grand Cayman
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 11 April 2013

This hotel is very modern and has a terrific lobby/bar/lounge area as well as business center. The rooms are modern all updated. Stay here for business or pleasure. It is my wife's favorite hotel in Syracuse.

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, I am so glad you had such a pleasant stay with us. Thank you for the wonderful review. It always nice to hear that we are someones "Favorite". Thank you again anf we look forward to seeing you back real soon. Emilie L. Front Office Manager cpsyracuse.com More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 8 April 2013

I stayed here while visiting for a high pressure job interview at the University, and I found my room miraculously relaxing and peaceful. Great decor, comfy bed, and lovely rain shower. Look past the cheesy exterior. It's a gem.

Was this review helpful? Yes
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, Thank you for your kind review about our facilities. I am so pleased to hear that you evjoyed your time here with us while in Syracuse. Hope your job interview went well. And, hopefully we will see you back in the near future. Thank you again, Emilie L Front Office Manager cpsyracuse.com More

Dover, Delaware
1 review
3 of 5 stars Reviewed 2 April 2013

This is a lovely hotel. But, we were staying for the Street Car Nationals for 5 days and could not unpack our suitcases because there were no dresser drawer in our room. There is very limited space to hang anything and no storage. Pretty hotel and friedly staff but can not recomend for any more than two nights.

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Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
23 April 2013

Dear Valued Guest, Thank you for taking the time to review our hotel. I am glad you had a good experience with our staff, but I am sorry to hear there was not enough space for your belongings. With such an odd shaped hotel we had to utilize the space that we had. Hopefully you will be able to stay... More

Easton, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 30 March 2013

I stayed here with my daughter to visit Syracuse University. The room was clean and up to date. We really liked the beds, they were very comfortable. The hotel is located on the highway so there is some road noise and a crappy view, but it might be better if you are on a higher floor (we were on 3).... More

Was this review helpful? Yes 2
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
1 April 2013

Dear Valued Guest, I am glad to hear that you enjoyed the room itself. I do apologize for the noise issues with the large group we had in house. We strive to make each guests stay more enjoyable than the last. I hope that in the future you will be able to give us a second chance to show you... More

Massachusetts
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 26 March 2013

We were at a conference, room was nice and confortable, was on a lower floor so the view was not good but did not have to deal with the elevator. Ate there a couple time and it was good. Would stay again if needed to go back but I cannot find a reason to go back unless the company sends... More

Was this review helpful? Yes
Emilie L, Front Office Manager at Crowne Plaza Hotel, responded to this review
1 April 2013

Dear Valued Guest, I am glad to hear that our aoccomodations met your needs while in town for your meeting. We are in a convienent location to the Syracuse University; maybe between work or a good game at the dome might bring you back into the area. Thank you again for your kind words, Emilie L Front Office Manager cpsyracuse.com More

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Hotel Summarization (Beta)

What travellers say

  • Very nice(11)
  • Parking garage(4)
  • Rooms are clean(3)
  • Friendly and helpful(3)

Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotels in Syracuse
#10 Family Hotels in Syracuse
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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Crowne Plaza Hotel
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