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All 2 Waterloo hotels

Holiday Inn Waterloo-Seneca Falls

3.0 of 5
2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
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Holiday Inn Waterloo-Seneca Falls
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Ranked #1 of 2 hotels in Waterloo
Most recent review
5 of 5 stars Reviewed 18 June 2013
birdluver79 Rensselaer Falls, New York
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181 reviews from our community

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Traveller rating
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Date Rating
Rensselaer Falls, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

From our arrival to our departure, I can say we had an exceptional stay at this hotel. Extremely clean, non-smoking and no smoke smell. Our king size bed was extremely comfy as well as the pillows! I'm picky with my pillows and they were outstanding. I slept like a baby. No noise whatsoever from the other rooms. Dinner was DELICIOUS!... More

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See 2 more reviews by birdluver79 for Waterloo
Plattsburgh, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

My husband and I stayed here for two nights as we did some wine tasting around the Finger Lakes. We looked at many options for places to stay, and this was the best we found for a decent rate as we weren't looking for anything too fancy. Staff was friendly up on check-in, and our room was adequate with fridge... More

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Chatham-Kent, Ontario
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 June 2013

We stayed at this hotel this past weekend with our basketball team. The hotel is in much need of an overall update and a good cleaning. I am not sure why the few hotels in this area are so overpriced. The newer Hampton Inn across the street was $50 more per night. All the hotels are within sight and smell... More

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Jefferson, New Hampshire, United States
1 review
5 of 5 stars Reviewed 3 June 2013

We stayed on 26 May 2013 and liked it so much that we stayed again on our return trip on 2 June 2013. We liked everything and especially the staff including the check in, dining room and house keeping staff. They were all smiling and cheerful even though they were busy. Our room was clean, quiet and comfortable. The location... More

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Ottawa, Canada
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 27 May 2013

We have stayed here for outlet shopping trips over the years. This time our room smelled of stale smoke and it was a non-smoking room. It was obviously was a smoking room at one time, probably back in the 90's judging from the decor. The hotel was full so we could not change rooms if we wanted to. The door... More

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IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
11 June 2013

Dear twigloo, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, We’re sorry we fell below your expectation regarding the room condition, cleanliness and food selection. We will address these points. I assure you the feedback of our hotel... More

Travellers are raving about these Waterloo hotels

Hughesville, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 23 May 2013

The rooms here are rather expensive. However, all the other hotels in the area are priced higher. The decor has not been updated in some time, but the room was clean and the hotel staff was very friendly. But whatever you do, don't go to the restaurant. There was only one waitress for a Saturday night. There was a hostess... More

Was this review helpful? Yes 1
AnthonyM71, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
24 May 2013

Thank-you for taking the time to post a review of Our Heritage Café. I take pride and value all of our guests that join us at our hotel’s restaurant. I would like to sincerely apologize for the negative experience you had at our hotel’s restaurant. Having read your review I am very disappointed by the experience that you had. This... More

Ontario, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 May 2013

The hotel itself was not bad ! The staff was very pleasant, Until we sat In the onsite cafe for diner !! I made a simple request, the waitress was very nice and respectful, But apparently the hotel chef did not like having to go out of his way. With the few choice words that could clearly be heard at... More

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AnthonyM71, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
24 May 2013

Thank-you for taking the time to post a review in regards to our hotel’s Restaurant. I truly value all of our customers that join us in Our Heritage Cafe and I do apologize for the unacceptable behavior from our cook that evening. As the hotel’s food and beverage manager I can let you know that the issue was handled and... More

Waterloo, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 12 May 2013

Stayed here for three nights after finding a deal online. Large room; king bed with small refrigerator & microwave. For an older hotel (and a Holiday Inn at that), I found the room to be clean & comfortable. Room located on second floor next to stairway, so was a convenient walk. The only reason that I wouldn't give the stay... More

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
6 June 2013

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for the feedback on TripAdvisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. Your comments allow us to target problem areas and take... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 11 May 2013 via mobile

I read all the reviews prior staying at this hotel, so was expecting a very different experience. For $120 US dollars for one night, I thought the room would at least be immaculate. When we arrived, we were told we would be in a room with 2 double beds, and when I asked whether an upgrade was possible, the person... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
26 May 2013

Dear ldesjardi, Thank you for your recent comments about our Hotel. Please accept my apologies for falling short of your expectations. I apologize for the inconvenience you experienced due to the level of noise from our other guests, condition of the room accommodations and if you felt you did not get a good value for your stay. We take our... More

Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013

This hotel always is accommodating, clean, and has VERY friendly staff! Their rooms are always very well kept along with their spa and pool area! Definitely would recommend staying here for any occasion!!

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Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review
13 May 2013

Thank you for the nice review! We are very pleased that our cleanliness and service were a pleasant surprise. I will be sure to share your review with all of our staff; they pride themselves in having happy guests. It is nice to hear that if your travels bring you back to the Finger Lakes area you will again choose... More

 
 
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Additional Information about Holiday Inn Waterloo-Seneca Falls

Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Holiday Inn Waterloo
Waterloo Holiday Inn
Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Phone Number:
Region: United States > New York > Finger Lakes > Waterloo
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Waterloo
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 
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