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BEST WESTERN Carriage House Inn

2.5 of 5
300 Washington Street, Watertown, NY 13601
Hotel amenities
Ranked #7 of 14 hotels in Watertown
3.5 of 5 stars 93 Reviews
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93 reviews from our community

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Traveller rating
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    31
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Date Rating
nyfamily1234
New York City, New York
Top Contributor
58 reviews
313 helpful votes
2 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Everyone at this hotel was nice and genuine. They wanted to make your stay nice. Free Breakfast was nice and good food. 42 inch TV was nice. However Condition of the room we stayed in was Poor at best. Wall paper was peeling from the walls at every seam. Many stains on the wall paper, such as had water leakage.Bathroom... More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
31 January 2012

Thank you for taking time to write a review concerning your recent stay with us. We strive to make every experience at our hotel a positive one and I am sorry that we let you down. Our owners are working on finalizing renovation plans for our guest rooms, but we do not as yet have an exact timeline. I would... More

cerveza930
Lagrange, NY
Contributor
18 reviews
16 helpful votes
4 of 5 stars Reviewed 18 January 2012

I stay at this hotel every time I head up North with my partner. It is close the 1000 islands area and Clayton. Two of our favorite places in NY. The hotel is a great price and located in the center of the old watertown. Which is very nice. There is a cute little bar that you can walk to... More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
20 January 2012

Thank you for your great review of our property. I am happy to report that our hallway renovations are complete and this year we plan to move into updates in our guest rooms. Thank you for your loyalty to our property and we look forward to seeing you on your next visit to Watertown. Please let me know if I... More

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reginaNy
NY
Senior Reviewer
8 reviews
4 helpful votes
3 of 5 stars Reviewed 16 January 2012

We stayed here for 2 nights and experienced an adequate stay. We had a party to attend on Sunday and didn't want to have to drive to another newer hotel. The hotel is centrally located in Watertown - close to the State Office Building, banks, museum and library. The hotel (at least room 205) is in need of some maintenance... More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
20 January 2012

Thank you for taking time to write a review about your stay at our property. I am sorry that we did not exceed your expectaions. We plan on renovatiing our bathrooms this year to take care of many of the issues that you mentioned. We are aware of problems starting to happen with some of our guest room windows and... More

virgonomic
Ottawa, Canada
Contributor
14 reviews
13 helpful votes
5 of 5 stars Reviewed 4 January 2012

I stayed here for an overnight getaway 3-Jan-12. I checked in and was pleased with the cleanliness of the room. The bed was comfortable the room had a mini-fridge, microwave and 42" LCD TV. I realized later that I went to the wrong room, however, my key had worked. When I informed the front desk of this Angela put both... More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
20 January 2012

Thank you for taking the time to write such a glowing review of our property. I am so pleased that Angela went above and beyond to take care of the key issues you were having. We are happy to welcome you to our Best Western family and look forward to seeing you on your next visit to Watertown. Jeri McInnis... More

stuartrmwatson
Mississauga, Canada
Senior Contributor
29 reviews
10 helpful votes
4 of 5 stars Reviewed 30 December 2011

We stayed here on the first night of a short three-day drive through upstate NY. Had a little bit of trouble finding it (my fault), but once we did we were pleased with the sort of stately feel of the place. It's an older place, well-maintained. Room was great, although the bathroom were a bit tight. Bed was comfy, as... More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
20 January 2012

Thank you for taking time to share how much you enjoyed your stay with us. I have shared your comments with our staff so that they know what a great job they are doing. We look forward to seeing you on your next visit to Watertown. Spring and Summer are beautiful in our area with an abundance of places to... More

neohiobiker
mantua ohio
Contributor
20 reviews
8 helpful votes
4 of 5 stars Reviewed 13 December 2011

My four night stay turned into six. This Hotel has great location and wonderful staff except for the overnight clerk (Fernando?) while at the hospital I asked him to do three small thing for me and he didn't do any. (like extend my stay so I didn't get locked out, or have my room cleaned first - I had a... More

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rapidwrambler
Ottawa, Canada
Contributor
14 reviews
3 helpful votes
4 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

On the spur of the moment we decided to go for a trip to Watertown. We got a really good rate for a queen std room $89.00. The staff at the hotel were very pleasant. The room was small but the TVworked great and it was a bargain for what we paid. The Hotel is in the old downtown part... More

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FernePa
PA
Contributor
13 reviews
7 helpful votes
4 of 5 stars Reviewed 3 December 2011

I think the friendly staff is the strongest asset to this hotel. The room was clean, LG TV in room, along with a small microwave and mini-frig. Breakfast area was large and while others noted that as a negative, I enjoyed that there was room to move around, ample selection (waffles, eggs, sausage, cereal, fruit, juices, coffee), and for once... More

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Anne886
Deseronto ontario canada
1 review
5 of 5 stars Reviewed 1 December 2011

Room was clean, breakfast was very good. Only thing was because it was black Friday adults were in and out at all hours and they weren't very quiet with the doors slamming them etc. It was adult noise in the hall not from children. Hotel staff were very helpful and polite. We were on the lower level and it was... More

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Bonjours
Ottawa
Senior Contributor
40 reviews
26 helpful votes
4 of 5 stars Reviewed 28 November 2011

Away from the off-the-expressway or shopping croud. Very clean, has restaurant and very polite staff. Comfortable beds with 3 pillows, multiple channels on the TV and clean bathroom. This hotel is not a tired hotel like so many in Watertown. Not new but renovated. More

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Jeri McInnis, General Manager at BEST WESTERN Carriage House Inn, responded to this review
29 November 2011

Thank you for taking time to write a review about our property. I am glad that you enjoyed your stay with us and that our staff took good care of you. We hope to see you again soon. Please let me know if you need any assistance booking your next reservation with us. Jeri McInnis General Manager 315-782-8000 More

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BEST WESTERN Carriage House Inn Also Known As

  • Best Western Carriage Hotel
  • Best Western Watertown
  • Watertown Best Western
Address: 300 Washington Street, Watertown, NY 13601

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BEST WESTERN Carriage House Inn
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