When we booked here we did so because of the advertising of their rooftop spa pool and social area. When we arrived we read in the Comdendium that the Spa was open from 9am-8pm yet when we went upstairs at 6pm the whole roof was locked up. The office was locked from 6pm aswell so we called the after hours... More

My wife and I stopped at the Crows Nest apartments for 3 nights in February and had a wonderful time. We were in the middle of a two month tour of NZ and Oz so decided to treat ourselves to a bit of luxury for Valentines Day - and we weren't disappointed. The hosts Rita and Bob couldn't do enough... More

Stayed here one night, well equipped apartment although no ceiling fans or air conditioning at all. Usually when booking accommodation the hotel should make mention of any roadworks/noise etc. There was a house being built across the road and was woken up by the noise. If I had known this I wouldn't have stayed there. When leaving there with my... More

The apartment was clean and well furnished however, the bedrooms and bathrooms were very small and poorly equipped. We found the Managers rude, petty and unhelpful. The cost of the apartment was expensive for what was delivered, no air-conditioning, ironing board or iron, the spa was "chained up" and not available for use. When the the Managers were asked for... More

Stayed here on a recommendation from some friends who particularly enjoyed having an evening drink in the lovely rooftop spa pool. We decided to splash out and pay more than we had been elsewhere on our travels (in some very nice places) because of this. When we arrived the hostess informed us it had been turned off due to sand... More

We paid close to $500 per night to find the spa doesnt work, it was easier and quicker to take the stairs because the lift didn't work. We were given a room with amazing views of the car park, and Rita, the manager, was extremely rude and made no secret we were putting her out when we checked in-at check... More

Rita is rude and is in the wrong industry. Bob was pleasant enough I suppose. We paid peak rates and were treated like scum. Not an exaggeration I assure you. After a four hour drive with three children, we arrived with the 2 year old crying. Rita asked (condescendingly) if we had stayed in apartments before and that the crying... More

Comparing Crows Nest to a number of other similar establisments we experienced in NZL, made us regret that we only booked one night. The equipment in the apartments, layout and style exceeded the other ones. The kitchenette, living and dining area were spacious and best equipped of the ones we have seen. We also appreciated two bathrooms. The only thing... More

Myself and 5 of my friends stayed in a 3 bedroom apartment over the New Years period, while the apartment itself was nice the service was terrible. To start off we paid $3000 for our stay and expected exceptional service and facilities, however upon our arrival the spa pool wasn't working, the fan in the bathroom didn't turn on, there... More