The Courtyard Marriott in the Ballantyne estate was a great location for visiting nearby offices, (but a long way from the centre). The lobby looked fairly newly decorated and was modern and nice enough. The rooms were as expected and a good size, though a colleague had a room opposite the lift which was smaller, but did have balcony space....
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My grandmother used to stay here when she visited Charlotte instead of staying at the Ballantyne Resort, which is usually a little more expensive. The Courtyard is in a great location--within walking distance to Ballantyne Village (Movie theater, Kilwins, Mellow Mushroom, Panera, Villa Antonio (upscale italian)), and a host of other attractions. The rooms are nice, it seems like they...
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My husband I an went to Charlotte for the night to enjoy a restaurant and wine and stayed at the Courtyard Charlotte Ballantyne. Even though the lobby was in disarray due to a construction project our stay was very nice. The reception desk staff were very friently, smiling and talking about the new look of the lobby-which was very nice....
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Dear Charlestonluvit,
We are thrilled that you got a chance to see our new space being remodeled. It is definitely such an amazing journey that we have enjoyed being on and we cannot wait to see it complete. Please know we are in full support of Marriott's smoke free policy and have been a smoke free hotel for many years....
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I've been staying at this hotel regularly for 8 years now. The staff is friendly, competent and helpful and I wholeheartedly endorse this Courtyard to anyone traveling in the area. If there is one caveat, it would be that the location dictates higher prices than most Courtyards. The close shops and amenities and the ability to use facilities at the...
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Dear 18017,
Thank you so much for your kind words regarding our team. We definitely have a top notch staff that understands how important it is to build lasting connections with our guests. Thank you too for your commitment to our hotel over the last eight years! It is so wonderful to have loyal guests such as you.
We look...
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We picked the Courtyard when we wanted a comfortable place in the Ballantyne area of Charlotte. It turned out to be very satisfactory, despite the fact that work going on in the public areas made the entrance a cramped hallway. They managed to provide coffee and cookies neatly organized on one side, and they had junk food of various kinds...
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Greetings 09876,
Thank you so much for such detailed feedback regarding your experience at the Courtyard Ballantyne. Communication is very important to us and I am delighted that the information regarding construction was easy to find. We are offering a complimentary continental breakfast to all our guests as a thank you for being a part of this amazing journey.
The...
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This is by far, one of the nicest Marriott properties that I have had the pleasure staying at. Having stayed there several times, it was nice to be greated with a "welcome back" greeting upon checkin.
Everything was top notch, from service, to staff, to room cleanliness and of course location
The Ballantyne area is great for entertaining or simple...
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Greetings jmk5033,
What a perfect day you chose to review us! We just received our scores for overall guest satisfaction and we are currently ranked in the Top 2% of our brand which is perfectly aligned with your opinion about us.
Your positive comments about your experience, has instilled in us a greater sense of pride and happiness. We will...
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This Courtyard looks as if it tried to take the "short cut" to the new renovation style that many Courtyards are undergoing. The service is GREAT...the lady at the front, who was from Greenville, SC...I forgot her name...was one of the nicest people I have ever met. The rooms however, weren't so nice. The sink is outside of the bathroom...
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Greetings Chamsachamsa,
We thank you for the time you took to pen down your opinion. We value it very much. Jeanette is our Front Desk agent and will be thrilled to know that you appreciate her and enjoyed the service at our hotel. It is truly time to make some changes here and you will be delighted to know that...
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We stayed at the Marriott Courtyard Ballentyne in Charlotte NC last week. We'd been driving for over 9 hours (from South Florida) and were exhausted. Jeanette and Marylin graciously welcomed us from the front desk with smiles and warm cookies.
This was our first stay at this property. We'd requested a room with a king bed on the highest floor...
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Greetings Mia2011x,
I wanted to reach out and thank you for such a positive reflection of your stay with us. I am very excited to know that Jeanette, Marylin and Faye made such a wonderful impression on you. We are very proud of the team we have and more than 50% of our hotel staff have been working at Courtyard...
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I love Marriotts. I always stay in Marriotts. I'll never stay in this one again.
Someone decided it was a bright idea to separate the bathroom into two rooms where the only door for privacy was a sliding, frosted pocket door. In the bathroom with the toilet there was a tiny sink and no counter space.
The TV was placed...
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Greetings PelirrojaNY,
I sincerely apologize for the missed opportunity. I have recently trained myself to navigate through the reviews and thus am reaching out to you. Better late than never right?
I appreciate the time you took to share your experience however the description does not match what our hotel has to offer. We have guest rooms that are not...
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As with most hotels, they seem to be buried behind other businesses. This is next door to the Texaco.
I was expecting more of a suite, but the only suite part was the 12' plus high ceiling. There's a two person size couch and somewhat awkward high desk that doubled as a dresser which had the 37" (?) lcd LG...
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