This hotel was so hot and Air did not work properly in these rooms. Air came on in my room but never cooled the room. I asked if i could go to another room and in one of the rooms the air unit did not work when i turned it on and the other room I turned the air on... More

My husband & I stayed at this hotel because of the price, location, and our need for a refrigerator in the room. We were in Charlotte for medical purposes. On the day of our check-in, the medical appointment went quicker than anticipated. We went to the hotel to ask if we might be able to check in early. The front... More

Where do I begin? First off, they dont even have the type of room that we had reserved. We had reserved a two bedroom suite, one with a king bed and the other with a double bed. Not just a sleeper sofa. The sleeper sofa mattress and springs should have been replaced years ago. Key cards kept having to be... More

This hotel is clean, convenient, and staffed with friendly, courteous employees. Nevertheless, when I arrived at the airport I called the hotel for shuttle pickup as they advertised. After about a half hour after I placed the call, I called again just to make sure I was at the proper pickup point. I was assured that I was and that... More

Stayed here one night because of a missed connection through Charlotte airport and would not voluntarily return. Hotel is in serious need of modernization. The carpets and the fittings in the common areas of the hotel were pretty tattered and dirty and there was a very strong odor throughout. The room itself was better than I would have thought considering... More

My family stayed here with the Carowinds Amusement Park Package. Great deal room came with 2 tickets to the park. It was clean, all new bedding and carpet. The pool is awesome and very private. The staff was friendly and we plan on coming back again. More

Great hotel, quiet, safe area, clean hotel, only problem..hotel does not accept American Express US Dollar travers cheques???? Front desk person was very nice....room clean, very large, pool outdoor nice, breakfast basic but OK...Travelers cheques are save as CASH!!! Great location, quiet, safe, close to highway, COSTCO, restaurants close by..... More

got stuck here after usairways problem. Usairways obviously does not spend money. 15 min to airport. Did not feel safe. Room a/c was loud. able to switch room at 1am. second room better. Don't settle fpr loud room. staff was fine and helpful. More

I travel a lot an stay in a variety of hotels, this place took the cake! Hot breakfast consisted of oatmeal, grits, and microwaveable mini sausage biscuits. Room had mildew and smoke smell. Manager, "Robby" was very arrogant when trying to switch room when AC didn't work. I felt so uncomfortable here I slept on top of the covers in... More