The Ritz Carlton does an exemplary job at customer service. Check in is a breeze, accommodations are exceptional, and the beds are like sleeping on a cloud. The rooms are plush, comfortable, and well appointed. i don't want to leave my room. Charlotte's downtown is very trendy and a great place to walk around in. Amazing 5 Stars!!

We were attending a family wedding and decided to spoil ourselves with a stay at the Ritz. Everything about our stay was excellent. We were greeted at check-in by name and with a glass of campaign. Our room was very comfortable, clean, and spacious. The staff met our every need and were extremely professional. The bathroom was spa-like with a... More

This is a beautiful hotel and our suite was beautiful. However, it is not possible to sleep on one side of the hotel, booming music until the wee hours from a building across the street. The hotel knows this, and although Ritz management did not build the windows without insulation, they know damn well you cannot sleep and know that... More

My wife Sheila and I spent the evening at this glamorous facility and were quickly greeted by an attentive valet staff person. During check in we mentioned that we stayed at the Ritz a few years back in NYC and were given an upgrade from the room we booked to an executive suite. Not sure if that had anything to... More

We were attending a family wedding, our five year old daughter was the flower girl and we were reserved a room on the quiet side of the hotel after reading some reviews. We were placed on the side facing a club and listened to the bass booming until after two am. After we complained the first time the front desk... More

the hotel is a Ritz-Carlton with all of the upgraded recent changes to a new beautiful hotel. it is convenient to downtown football, basketball and baseball. the hotel facilities are deluxe and offer accommodations for personal formal entertainment and weddings. the restaurants are frequented by the local population because it has an excellent reputation providing attentive service. a must visit.

We had a suite for the weekend and the whole floor was very lovely. Tv in the bathroom mirror and the beds were sooo comfy. Very impressed with the staff and breakfast served was fab. The only down side was it is located on the same street as the public bus station so there was alot of traffic and homeless... More

Beautiful hotel, nicely decorated with modern decor. Spacious guest rooms with all the amenities you need. Excellent customer service with employees that act as if you are the only guest in the facility. Incredible Gym on the 18th floor overlooking the city.

For anyone thinking about splurging on the Ritz in Charlotte save your money. While I cannot comment on the rooms I recently visited the Lobby Lounge area for my Bachelorette party. I live and work in Uptown Charlotte and know the area very well, I was looking for a nice time with my girl friends and hoped the Ritz would... More