We recently (Nov.2011) celebrated our daughters wedding at the Lodge. It was a great day of celebrating and the Lodge did a great job of being on top of everything. Everything was setup and served right on time. The food was great, the cake was beautiful and delicious (I want more cake!). Our coordinator, Alli Hall, was on top of...
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Dear Ginger N,
Thank you for choosing The Lodge at Ballantyne to host your daughter’s special day and for sharing your positive feedback. We are delighted that you had a great experience and appreciate your complimentary comments regarding our cuisine, cake and service. We are fortunate that Alli is a part of our catering team, and we all work together...
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This hotel and spa was a great way to escape and relax. It has a full spa and golf course. The spa was fabulous and had a wonderful relaxing atmosphere. The staff was very helpful and accomodating. We loved this place and will go back again next year for our girls weekend.
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Dear CaroleCC,
Thank you for visiting The Ballantyne Hotel & Lodge for your girls’ weekend and for taking the time to share your experience. We really appreciate your glowing comments regarding our spa and staff. The Spa at Ballantyne strives to provide excellent service in a comfortably serene setting, and we’re delighted that you and your friends had an enjoyable...
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We stayed at the Ballantyne Resort for two nights recently and we had a great time. From the moment we pulled up everything was great. The valet was awesome. Check-in was a breeze. I assume since I am a Starwood preferred member we were upgraded to a room with a balcony that was very nice. The room was spacious and...
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Dear Shaski,
Thank you for staying with us and taking the time to share your experience. We are so happy you had an enjoyable visit, and we appreciate your positive feedback regarding our valet and front desk service, accommodations, room service and pool area. Thank you for your comments regarding our internet charges, and we apologize that the balcony was...
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Have stayed here on an extended stay in October. Can't say enough good things about this resort. Hotel grounds in mint condition - including gym and tennis courts, rooms are spacious and well maintained and air is fresh - never walked into a room that smelled dingy and it does get humid in the Carolinas...In Charlotte - wouldn't stay anywhere...
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Dear galatas0410,
Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your complimentary feedback. We’re delighted that you found the hotel to be in great condition. Our team works hard to maintain the highest quality levels throughout our hotel. We’re glad you had the chance to hit with Peter; he has a...
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If you want the very best this is for you.
Quality at every turn.
Dinning option is 5 star nothing less then the best.
Crown Royal bottoms up! Enjoy with friends...
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We stayed at the Ballantyne as guests at a wedding; the reception was held here as well. It really is a luxury hotel with a casual feel. It is a newer hotel, though we had expected it to be an historical property from the photos. There is no breakfast buffet, though the somewhat pricey breakfast restaurant was very nice. The...
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Dear wiley510,
Thank you for staying at The Ballantyne Hotel & Lodge and for sharing your positive experience. We appreciate your kind words regarding our comfortable yet elegant setting, cuisine, golf course view and location. Thank you for recommending our hotel, and we hope to welcome you back soon!
Sincerely,
Hotel Management
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My overall rating is heavily weighted downward based on my spa experience, which was a huge factor in why my husband and I chose to to stay at this property. We visited last Saturday for a mini staycation. The hotel is gorgeous, rooms are definitely a step up from the ordinary. Food and service were impeccable.
The spa - I...
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Dear ZabsNC,
Thank you for staying with us and for sharing your experience. We appreciate your complimentary comments regarding our hotel, accommodations, cuisine and service. We apologize that you had a disappointing experience at The Spa. We strive to provide relaxing spa services and an effortless experience, and we’re sorry we fell short of your expectations. We take all feedback...
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I have stayed here twice and rave about it every time. This is a luxury hotel with a very casual feel to it and the customer service is the best as they really do care about your stay. The hotel is in a great location in a town called Ballantyne which is in South Charlotte. There are tons of places...
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Dear nyflanctraveler,
Thank you for visiting us again at The Ballantyne Hotel & Lodge and for taking the time to share your positive feedback. We appreciate your kind words regarding our atmosphere, location, accommodations and amenities. We strive to provide a setting that is welcoming and comfortable yet elegant, and we’re delighted that you have had enjoyable, valuable experiences at...
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We enjoyed a couple nights at the Ballantyne and found it to be very relaxing for our family. We enoyed burgers and grilled cheese by the fireplace, relaxing at the beautiful indoor pools, and walking the property. The spa was top notch, recommend Tanya as an excellent deep tissue therapist! The relaxation room for women had snacks and a fireplace...
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Dear thf077,
Thank you for sharing your experience staying as a family at The Ballantyne Hotel & Lodge. We are happy that you enjoyed our cuisine, facilities and amenities. Thanks for your compliments regarding Tanya and the spa – we really do strive to offer a relaxing and memorable spa experience. We’re glad your daughter enjoyed our kid’s turndown service,...
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Stayed here one night in August with my partner. All in all it was an okay stay, but I must admit I expected more as this hotel is a part of Starwood Luxury Collection.
Cons
- location: The pictures of the hotel are a bit deceiving. The hotel is not secluded or in a nature enviroment, its smack in the...
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Dear jechho,
Thank you for taking the time to share your experience. We appreciate that you enjoyed our pool area, golf view, free parking and service follow-through. We apologize that our hotel did not meet your expectations. We take all feedback very seriously, and we are working with our engineering, rooms and food & beverage teams to address your respective...
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