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Sheraton Imperial Hotel and Convention Center Reviews, Durham

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Sheraton Imperial Hotel and Convention Center

3.5 of 5
4700 Emperor Blvd, Durham, NC 27703
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Sheraton Imperial Hotel and Convention Center
26 traveller photos
Ranked #29 of 66 hotels in Durham
3.5 of 5 stars 112 Reviews
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112 reviews from our community

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Portland, Oregon, United States
Top Contributor
97 reviews 97 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
“Just Average”
3 of 5 stars Reviewed 16 May 2013

A truly average hotel. Not bad or spectacular. Just average. The rooms are worn. The furnishings have seen better days. The carpet shows signs of heavy traffic (commensurate with the convention status of the hotel). One thing that really struck me was the lack of "Sheraton" amenities. In particular, I really like the fact that the Sheraton chain uses a... More

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Charlotte, North Carolina
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Nice For Business Conferences”
3 of 5 stars Reviewed 10 May 2013

I traveled to Durham for a conference, hosted at Sheraton Imperial. The hotel is pretty quiet, rooms are nice and pretty spacious. The hotel is not in walking distance to anything, but they do offer shuttle services to a few places if you want to dine off site. The mall is approximately 10-15 minutes away. The hotel room services and... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
14 May 2013

Dear Nickl10: Thank you for your feedback from your recent stay with us. I am please to hear that we were able to meet your expectations with our great service, cleanliness of our home, free Wifi and the quiet atmosphere we try and provide for all our guests. If you are an avid walker or runner, we offer a beautiful... More

Wilmington, North Carolina
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Stayed here attending an annual conference.”
4 of 5 stars Reviewed 2 May 2013

Arrived a day late on the itinerary. The staff was gracious enough to still give me the group rate. Rooms are nice, elevators are very quick and the restaurant was very good for both mornings that I had breakfast. I opted for the buffet, had a nice omelette accompanied by scrambled eggs and other items from the buffet. Service very... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
7 May 2013

Dear Paulobry: Thank you for taking the time out not only to visit our property but to leave a review of your experience with us. At Sheraton Imperial, we take much pride in satisfying our guests at all times. I will be sure to share your comments with the Team. Thank you for your business and we look forward to... More

Mountain Rest, SC
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
“Great linens, large rooms.”
5 of 5 stars Reviewed 28 April 2013

For the price, the room was very nice. The bathrooms had been recently updated. I feel like they are understaffed as there was a line at the desk more times than not but the staff was friendly. I liked the fact that there was a fitness center next door with a lap pool. There were also a lot of walking/running... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
1 May 2013

Dear Riverhiker: Thank you for choosing to stay with us at the Sheraton Imperial Hotel and for sharing your experience. We are very pleased to hear that you enjoyed your room, and found our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is a... More

Washington, DC
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
83 helpful votes 83 helpful votes
“Nice stay...”
4 of 5 stars Reviewed 21 April 2013

Came for a quick business trip that was down the road from the hotel. The hotel is also very close to the airport. The building itself is dated, but they did some nice renovations to give it a facelift. The room was a good size and was clean. All of the staff I encountered were helpful. I'd probably take a... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
23 April 2013

Thank you very much for taking the time to share your comments online and for appreciating the location of our hotel. The Sheraton Imperial is committed to providing our guests with the highest quality services, food and facilities. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we... More

St Petersburg
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Nice room--sullen service”
3 of 5 stars Reviewed 8 April 2013

We arrived at 3pm for check-in. We were told rather rudely to sit down and wait, as the room wasn't ready (even though check-in is at 3pm). The front desk was indifferent and unfriendly throughout our stay. The room however, was very nice.

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
10 April 2013

Dear KatStPete: Thank you for your review. We do take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. Please be assured that we will use these comments to train our associates because we understand the importance of a positive impact of a friendly greeting and genuine customer service... More

Littleton, Colorado
Top Contributor
69 reviews 69 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
“Standard SPG”
4 of 5 stars Reviewed 8 April 2013 via mobile

Nice place, helpful staff, clean rooms. Keep in mind that the shuttle back to the airport only goes on the hour, so plan accordingly. I also thought is was nice and quiet on the club level. The club lounge gives you only two drinks, and the snacks have always been Herat.

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
10 April 2013

Dear Beanbag109: Thank you for your business as well as your kind review. Both are greatly appreciated. I will be sure to share your comments with both Lynn and Veronica our Club Lounge Concierges, We are truly glad you enjoyed your stay with us and hope you will come see us again. Sincerely, DianeT Customer Service Manager SIHCC More

Philadelphia, PA
Top Contributor
192 reviews 192 reviews
87 hotel reviews
Reviews in 104 cities Reviews in 104 cities
162 helpful votes 162 helpful votes
“I stay here for the gym and the location”
3 of 5 stars Reviewed 31 March 2013

The gym is the best feature of the hotel. The rooms are fine but dated. The room doors really need adjustment so they don't slam so loudly but otherwise there were no problems during my stay. The restaurant is good for breakfast. The gym next door is available for a small fee and there is so much equipment that there... More

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See 2 more reviews by detraveler_7 for Durham
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
1 April 2013

Dear detraveler_7: Thank you for your review of our Hotel! Most guests find our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is a refreshing change for business and leisure travelers. Guests can energize their day with breakfast in Seasons Restaurant or grab a... More

Derry, New Hampshire
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
“It was OK”
3 of 5 stars Reviewed 30 March 2013

This hotel was close to the office I was visiting, but will look for something better next time. My room was clean and in good repair, but outdated and showing its age. I was surprised that the gym costs extra money, as so many places include the gym these days. (and since my company will not pay for a gym,... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
1 April 2013

Dear ExperienceTheWorld68: Thank you very much for taking the time to share your comments online about your overall experience at the Sheraton Imperial Hotel. I have taken note of your comments and will share them with the Team. Thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our... More

Charleston, South Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“The best part of the hotel, you ask? By far, the gym!”
4 of 5 stars Reviewed 22 March 2013

Room: Room is about average, maybe slightly larger than average. Pros: Large work desk area, room looks and feels fresh, newly renovated. Free WiFi in the rooms. Cons: Very flimsy/crappy closet situation. All other furniture feels substantial but closet looks like one you would see at a very cheap apartment on a episode of COPS. Hotel Lobby/Common Areas: Free parking... More

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SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review
29 March 2013

Dear JeffreyG: Thank you for taking the time out not only to visit our property but to leave a review on your experience with us. We take great pride in our Hotel and know the importance of providing our guest with excellent customer service. You could have chosen any hotel in the area, but we are so glad that you... More

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Additional Information about Sheraton Imperial Hotel and Convention Center

Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Imperial Hotel
Sheraton Durham
Durham Sheraton
Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 66 hotels in Durham
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sheraton Imperial Hotel and Convention Center
4700 Emperor Blvd
Durham, NC 27703
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