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Durham Marriott City Center

3.5 of 5
201 Foster Street, Durham, NC 27701
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Durham Marriott City Center
Ranked #24 of 66 hotels in Durham
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154 reviews from our community

Traveller rating
    59
    55
    31
    7
    2
See reviews for
Families
23
 
Couples
38
 
Solo
16
 
Business
48
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 8 May 2013

This Marriott did not meet my expectation. The staff was not particularly welcoming or accommodating. The coffee was not drinkable, so I had to go to a local coffee house each morning for a decent cup of coffee. The saving quality here was the room cleanliness.

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
16 May 2013

Dear guest, Thank you for staying with us and we would like to apologize for not meeting your expectations. I will follow up with our staff on service improvement. I will check the coffee to see what we can do better. And I will also share your compliment with our Housekeeping department on their great job. We will work harder... More

Lakeland, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2013

Giving this place two thumbs up. We went there for my son's wedding and he had arranged a block of rooms at a discount (which does help my liking the place). We were booked in a corner room with overlooked the center city area - not that center city is much to rave about. The room was excellent with large... More

Was this review helpful? Yes
See 2 more reviews by Mike F for Durham
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
16 May 2013

Dear guest, Thank you for staying with us and giving us great compliments. I will be happy to share your comments with our entire staff. Sales who took care of your wedding rooms, Housekeeping who clean your rooms, Maintenance who made everything ready for your rooms, and the team who worked in the lobby with Front Desk and the Restaurant!... More

Sanford, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 22 April 2013

It was my husband's Brithday and we had purchased tickets to an event at the Carolina Theatre 3 months in advance. I made reservations on line at this hotel 3 weeks in advance just to assure that we got a good room. My confirmation stated Concierge level, Guest room, 1 King or 2 Double. I knew the concierge reception area... More

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
25 April 2013

Dear guest, Thank you for staying with us and we would like to apologize for the inconvenience you experienced because of the room location and the Front Desk service. I will share your comments with our management team to work better on rooms control and more training with our staff. Thank you again and hope you give us another chance... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 18 April 2013 via mobile

It was like a Seinfeld sketch. I made the reservation about a month ago. I drove 3 hours arriving to be told that there was no room for me. That's what a reservation guarantees though. They did put me up for free at another hotel and bought me dinner but it is the principle that when you make a reservation,... More

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
19 April 2013

Dear guest, We would like to apologize for the inconvenience you had to experience because we could not accommodate you at our hotel and sent you to a different hotel. We always do our best to take care of our guests but we didn’t this time due to unexpected circumstances. That was why we took care of your stay at... More

McTown Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 15 April 2013 via mobile

I stayed with 3 friends in a suite for a college reunion. The staff was gracious and very accommodating. The hotel offered free valet parking, and was very prompt in getting our cars. Rooms are nice and clean. We were on the 8th floor and it was quiet except for us. The staff was one of the best I have... More

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Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
19 April 2013

Dear guest, Thank you for staying with us! I am so glad to hear that you and your friends really enjoyed our hotel and gave us awesome comments about our staff service including nice clean room and valet parking. I will make sure to share your compliments with my team. Thank you again and see you soon. More

Raleigh, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 April 2013

We like to stay places that allow us to park the car and not move it again until it's time to go home. Concert tickets for DPAC gave us an excuse to stay at this Marriott in the middle of Durham. Like most Marriotts, it's very nice. We had a big room with a nice view. As a bonus, the... More

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Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
9 April 2013

Dear guest, Thank you for staying with us and giving us great compliments. I will be happy to share your comments with our staff. You are right, we are located in the heart of downtown Durham where you can enjoy many exciting things Durham has to offer. Going to Carolina Theatre, Durham Performing Art Center, Durham Bulls, and tasting great... More

New York City, New York
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 24 March 2013

I was in town for a conference. THe conference location was conveniently attached to the hotel. Check-in was easy, the staff were very friendly and the rooms very comfortable. I am a nut about cleanliness and my room was clean. I stayed on the top floor and it was quiet. The food is surprisingly good for a hotel. I was... More

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Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
25 March 2013

Dear guest, Thank you for staying with us and giving us great comments. I will share your compliments with our staff about friendliness, cleanliness and good food. Durham is offering many exciting things. Going to Carolina Theatre, Durham Performing Art Center, Durham Bulls, and tasting great food in many popular local restaurants. We are the perfect location to Duke-about 5... More

New York City, New York
1 review
3 of 5 stars Reviewed 20 March 2013

I signed up for TripAdvisor just to write this review hoping that a little bit of public exposure will push this hotel into cleanliness! What an odd hotel. I checked in and there were three front desk staff talking to each other and no one made eye contact with me standing in front of them until I said something. Bad... More

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
25 March 2013

Dear guest, Thank you for staying with us and we would like to apologize for your unpleasant stay. I will follow up with Front Desk team for immediate service improvement. Power wash the building is one of our priority lists for 2013. We also appreciate your good comments about the room and the staff. We will share them as well... More

New Bern, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 March 2013

Great room, very well appointed, clean, spacious and very comfortable. The staff, including Jackie Jones at the front desk, were well trained, sincere and hard working. The hotel is conveniently located downtown with plenty of good restaurants within walking distance. I would definitely stay here again and recommend it highly.

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
19 March 2013

Dear guest, Thank you for staying with us and giving us great compliments. I will be happy to share your comments with our staff including Jackie Jones. They will love to hear! We are always here to serve you better and better. See you soon! More

Rural Retreat, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 10 March 2013

Pros: Location to downtown, Friendly Staff, Clean Rooms, Feather Pillows, Free Wi-Fi Cons: Limited Parking, Very small bathrooms !, No Hot water, No Fridge and Microwave in room, No pool area- They need a inside pool area and more activities for kids.

Was this review helpful? Yes
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review
12 March 2013

Dear guest, Thank you for staying with us and giving us good comments about staff, rooms and feather pillows. But we apologize for the inconveniences you experienced due to parking, hot water boiler issue, pool and the microwave. We are also sorry about not communicating to you properly about our room refrigerator location which was inside of the TV armoire.... More

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Additional Information about Durham Marriott City Center

Also Known As:
Durham Marriott City Hotel
Durham Marriott City Hotel Durham
Marriott Durham
Durham Marriott
Address: 201 Foster Street, Durham, NC 27701
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotels in Durham
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Durham Marriott City Center. Situated downtown, you’ll love how the hotel and the city seamlessly blend the modern and the historic. The Durham Marriott Convention Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. The Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriot’s luxurious revived bedding package accompanied by high-definition flat screen televisions. Guests on the concierge level enjoy the added benefit of the concierge lounge serving appetizers and snacks throughout the day. All guests appreciate the state of the art fitness center highlighted by eight units with 17 inch TV screens. Dining options include the 2 zero 1 restaurant with continental American dining and a casual atmosphere. The 2 zero 1 lounge offers nightly specials and a relaxed setting. So what are you waiting for? Book your room today! ... more   less 
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Durham Marriott City Center
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