I don't have a whole lot of time to write a comprehensive review but wanted to make a few points about this place.
It is not a fantastic property but it does have some redeeming qualities. The most important thing to note is that it is undergoing a major renovation. Last week I had a renovated room and was pleased...
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I guess this would be a "middle of the road" review. Hotel is clean, comfortable but facilities/rooms are dated and looks like it is badly in need of a refresh.
The hotel is in a convenient location near Duke University and Hospital. Quiet location, about 5 mins off the main "drag" of Durham. Easy parking, lots of space. Lobby is...
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Dear Sometimeflyer,
Thank you for taking the time to share your observations regarding your stay. It’s great to hear that you enjoyed your interactions with the staff as we pride ourselves on providing warm, genuine hospitality. We are also proud to note that our rooms are currently undergoing extensive renovations which include amazing new bathrooms, furniture, corridors and yes, even...
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We stay at Hiltons all the time so when we travelled to Durham to visit our daughter for Thanksgiving, I did not do much research about this hotel. I should have. The good : The lobby is lovely and so are the staff .
The bad: Although the hotel seemed quite empty, we were assigned the very last room on...
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Dear SusieBelts,
Thank you for taking the time to let us know about your visit. It is reassuring to hear that your interactions with our staff were positive and I will gladly share your feedback with the team. I would like to apologize for the issues you experienced with your heating system and television reception. We now provide over 60...
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We saw this hotel as we traveled north on I-85, so it was a welcome sight after many hours on the road. The room was large, the bed most comfortable, and we had a great sleep. Clean room and very nice amenities. The parking lot is easy to access.
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Dear OnOurWay083,
Thank you for your post about your recent stay with us. We look forward to welcoming you back the next time your travels bring you through Durham. If time permits, be sure to check out the award winning Durham Performing Arts Center which brings amazing performances to this area. Thank you again for sharing.
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We were visiting Duke, and chose the Hilton after the Washington Duke was full. The Hilton was my next choice because they had room service, a must for me. I was happy to see the 99% Sanitation certificate afer hearing that Durham is on "the list" for highest bedbug infestations. Gross. I had no issues with the cleanliness of the...
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Dear 3 Tonkies,
Thank you for taking the time to post a review about your recent stay with us. It is true that we are very close (2 miles) to Duke University and Duke Medical Center and also offer a complementary shuttle service within a five mile radius of the hotel. It is also true that we love pork in...
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Unfamiliar with the area we booked this Hilton. We booked a room with two queen beds, arrived and were told we wouldn't be able to check for several hours. The Duke football team was staying on our floor and the room had one double bed. The desk reported that we had booked a "queen suite" a reference to the mini...
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Dear Syliva M.
Thank you for taking the time to share concerns and observations regarding your stay with us.
My sincerest apologies for not being able to honor your request for a double queen room. All rooms with two beds had been sold out for months due to Duke Parents Weekend. I am sorry that this was not communicated to...
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Staff very helpful, but the entire hotel needs updating. Main restaurant was closed, room was dull. Alcove suite did not have the separator doors as per the web site. Difficult to find a working electrical outlet for computer - were loose & some not working. Front office manager contended renovation to start in Nov 2011. Hope so.
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Thank you for taking the time to review your stay at the Hilton Durham near Duke University and for complementing the helpful Front Desk staff. I would like to apologize for the issues with electrical outlets in your room and appreciate your feedback so that we can correct this issue. Our goal is to always provide consistent, hassle-free, personalized, inspirational...
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We had a last minute decision to stay at a hotel in Durham and found this hotel. From the moment we walked into the lobby I was impressed. The area was spotless! We go to the front desk and Eva was there. She assisted us with everything we needed and she had the answer to every question we asked.
We...
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Thank you reviewing your stay at the Hilton Durham near Duke University. I'm really glad your last minute decision brought you to us. It's also great to hear about your interaction with Eva. She sets a great example by embracing our goal of providing consistent, hassle-free, personalized, and inspirational service, so I will certainly pass your comments along to her....
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Hotel is at an excellent location for visiting Duke University. Found the staff to be extremely friendly and knowledgeable. Free shuttle bus service is excellent for trips to Duke again with very friendly drivers. The room as well as bathroom were spotless and the bed comfortable. Like other reviews, I found the room to be noisy due to the AC...
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Thank you reviewing your stay at the Hilton Durham near Duke University.
Service is truly the hallmark of what we do every day in our industry and I appreciate hearing feedback like you have shared with regard to your experience. As you noted, our complementary transportation to campus is quite convenient. We operate the service from 7AM to 10:30PM daily....
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Staying at the HIlton was not one of our best hotel experiences. We arrived hungry for lunch and were directed to the restaurant which was empty of guests and staff. The front desk was unaware it was closed. The a/c clunked on and off all night and the plumbing in the bathroom kept running after each toilet flush. It was...
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Thank you for taking the time to fill out a review regarding your visit to the Hilton Durham near Duke University. I wish to extend my sincerest apologizes for our lack of staffing in the restaurant upon your arrival and for noise issues you encountered in your room. Please know that we take all feedback seriously and have implemented actions...
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