Stayed overnight for a business meeting as I ususally stay at Hamptons because of the excellent experieince. Instead, my only night in Gastonia was met with disappointment. My 2 chief complaints were I left a $40 bottle of Shampoo in the room, and when I checked out I had left it in the shower. I called that night, and they...
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The Hampton Inn in Gastonia is located right off I-85. It is typical for a Hampton Inn. On our stay the room and public areas were clean and the staff was friendly. Our room came with a microwave and a mini refrigerator, which was nice. The complimentary breakfast was ok, but a bit below the standard Hampton Inn breakfast. The...
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I have to share how thoroughly impressed I have been after several stays at this property! There must be something in the water! Kristen, Ashley, Nicole and Carver continue to astound me with a touch of personal service I never see as I travel 200 days a year. This team and level of service is why I will always remain...
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We recently stayed 3 nights in this Hampton to visit nearby relatives. I booked online after reviewing the positive comments on tripadvisor. We were not disappointed one bit. The room was clean and all amenities were in good working order. The TV remote was actually very clean, which normally it is not in most hotels. Free Wi-Fi was fairly fast...
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I am glad to read that you enjoyed your stay. We are family friendly and we hope your whole family felt welcome while visiting. I hope that you will be back again in the furture. Happy holidays!
Sincerely,
Nicole Bolt, Director of Sales
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This was the worse hotel experience that I've ever had.
I was told by one of the receptionists that I was in one of the best rooms at the Hampton Inn (Gastonia NC). This shocked me after my arrival. First, I had to request for a refrigerator and microwave to be brought to my room. The receptionist stated, some rooms...
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Hi Eddie,
Thank you for your review so that I have the opportunity to point out a few details about your stay. Unfortunately, I cannot offer a refund due to the fact that your room was booked through a 3rd party reservation website. The rate that you paid is an agreement and transaction between you and the 3rd party.
It...
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We travel a good bit by car in the US, and our normal choice for hotel is Hampton Inn. We have stayed in this one a few times and have not been disappointed. We arrived for a late dinner at the Texas Roadhouse next door; it’s an easy, short walk through the parking lot, which is a welcome break after...
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Thank you for letting us know about your impression of your stay here. We agree that the adjoining restaurant (Texas Roadhouse) is a great amenity and most guests do love the ease of grabbing dinner just a few steps away. I am sure you are very tired after a long day of traveling. I read that you usually choose Hampton...
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I cannot think of enough words to express how incredibly wonderful the staff here is. I experienced the worst business trip imaginable. Anything that could go wrong did. What turned this trip around for me, was the astounding customer service and help I received from the staff. I cannot thank them enough. From the moment I spoke to Ashley at...
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Thank you for such a kind review and we are glad to have been such a help during your time of need. The entire staff grew to know and care for you, and we will never forget having you here with us.
Sincerely,
Nicole Bolt, Director of Sales
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If only more Hampton Inns along the interstate system measured up to this one. I have stayed here at least twice a year for years now. The renovation is complete and it is fanstastic. Rooms are spacious with really nice cherry furniture. The desks are not in front of the AC, so you don't get cold air blowing on you....
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I am so glad to hear that you enjoyed yourself during your stay here. We pride ourselves on having a friendly staff with an inviting atmosphere and we want all of you to feel it when you walk in. Give me a "heads up" next time you come and I will personally see to it that you get the special...
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Very nice. My room was on top floor at the end and was very quiet. Complimentary breakfast was nice. Internet was decent.
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Thank you so much for your feedback. We truly appreciate you choosing us as your home away from home.
Sincerely,
Nicole Bolt, Director of Sales
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Easy to reach location. Super helpful front desk offered cold bottled water upon check-in and discount coupons for nearby restaurants (all w/in walking distance). Hot, free breakfast saved me money. Personalized welcome letter already in my room when I walked in. Clean and well-maintained. Pool and lobby computer kept my teenager busy while I worked. I'll be back!
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We are happy that we can mutually appeal to the corporate traveler and busy parents on the go as well. Please come back and see us soon. We appreciate your feedback.
Sincerely,
Nicole Bolt, Director of Sales
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