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Biltmore Suites Hotel

3.0 of 5
4400 Regency Drive, High Point, NC 27265
Hotel amenities
Biltmore Suites Hotel
Ranked #6 of 14 hotels in High Point
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39 reviews from our community

    Trip type
Traveller rating
    12
    10
    5
    7
    5
Date Rating
Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 25 April 2013

we decided to stay here for Market because of the positive reviews on Google and because of the location close to High Point. bad decision. there is absolutely nothing good about this property. the lady at check-in spent more time joking around with her co-worker than checking me in. the entire 3rd floor smells terribly of smoke, including our room.... More

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Andy F, General Manager at Biltmore Suites Hotel, responded to this review
29 April 2013

I am sorry to hear of your experience. I would love to have spoken to you about this in person before you left however, we value your feedback and will use it to make strides to improve our service. Please know that we are in the process of renovating the entire hotel so great things are on the way and... More

Shreveport, Louisiana
2 reviews
5 of 5 stars Reviewed 24 April 2013

Just returned from 4 night stay for Highpoint Furniture Market. My traveling partner and I both had really clean rooms, comfy beds and incredible service. The Guys (Andy, Steve and Justin) took great care of us. We requested and got many rides to and from market/dinner and each time the guys were so positive and professional. Our first morning the... More

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Andy F, General Manager at Biltmore Suites Hotel, responded to this review
29 April 2013

Thank you so much for your kind review! We are so happy that you enjoyed your stay with us. We are very thankful that you took the time to share your experiences. We had a successful Furniture Market and we hope you did as well. We look forward to seeing you again in the Fall! More

Greensboro, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 April 2013

I am late writing this review, but my experience is one people should know about. My fiance and I booked a jacuzzi suite at this hotel for valentine's day weekend. What was supposed to be a much needed get away ended up being a big disappointment. The bathroom was nasty! There were stains on the floor around the toilet. It... More

Was this review helpful? Yes 1
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
18 April 2013

I am so sorry to hear of your experience. Please know that we value your feedback and strive to ensure all of our guests enjoy their stays with us. We are in the process of completely remodeling all of our rooms which will make a huge impact on every guest's experience moving forward. As the General Manager, I am deeply... More

Travellers are raving about these High Point hotels

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 March 2013

do not stay here not only were some of my valuables stolen but my so called schduled airport shuttle never showed!! I almost missed my flight becasue of them. the place is noisey and very very dirty! When i informed the front desk clerk all her said is that there has been problems like this before. Didnt offer to help... More

Was this review helpful? Yes 1
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
1 April 2013

Thank you for choosing to stay with us and for taking the time to write a review on tripadvisor.com and for reaching out to our management team. I am sorry that we were unable to locate the items from your room. I also apologize for the staffing issue that resulted in difficulty finding you transportation. We have updated our list... More

Philadelphia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 March 2013

While traveling through High Point looking for furniture, me and my family booked a room at the Biltmore. The price was reasonable and well worth it. Nice little hotel in a great location. If I go back I will stay there again.

Was this review helpful? Yes
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
15 March 2013

Thank you so much for your review! We are very glad that you enjoyed your visit with us while in High Point. We are lucky to be located in one of the most beautiful cities in North Carolina. You were most definitely in the right place for furniture! Please come see us again on your next trip! More

Norcross, Georgia
1 review
5 of 5 stars Reviewed 25 November 2012

My family needed a dog friendly hotel over Thanksgiving to visit extended family and we were blown away by how friendly the staff was and the cleanliness of the rooms. We were apprehensive simply because they are pet friendly, but they are equipped to handle and deliver a good stay. Thanks!

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Andy F, General Manager at Biltmore Suites Hotel, responded to this review
27 November 2012

Thank you so much for your kind words! We are thrilled that you and your family had an enjoyable and relaxing stay with us for the holiday. I sincerely hope that you will return next time you are in town and please know that your four legged friends are always welcome here! More

Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 17 October 2012

Desk clerk was as friendly as a viper. Hissed at her co-workers to get out of her way. Our room turned out to be a "Handicapped " room. I did not have the courage to face the viper regarding a change. The dresser was broken in half, the center was on the floor, ends up. The headboard was hanging on... More

Was this review helpful? Yes 2
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
7 November 2012

I apologize for the unappealing atmosphere that you experienced at check in. It is important for all of our staff members to remember that we play an actor role when we are working with guests and the professionalism in this particular interaction was obviously lacking. I also apologize that the condition of your room was not what you had hope... More

Tucson, Arizona
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 October 2012

This modest hotel is well cared for, though the decor is stuck in the teal blue and burgundy 80s. :) Small refrig and microwave in room, free high-speed wireless internet and free continental breakfast. Breakfast is all carbs - no fruit or protein - but the little dining room is well maintained by friendly staff with plenty of fresh, hot... More

Was this review helpful? Yes 1
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
11 October 2012

Thank you so much for your nice comments. We do care very much about our guests and wish nothing more than to have everyone leave feeling relaxed and well taken care of. We are looking to update the hotel incrementally and hopefully, you will will notice a change when you find yourself staying with us again in the near future.... More

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 29 September 2012

Upon check-in, we went to 3rd floor and the stale smoke smell was terrible so we asked for another floor. Clerk said he would go spray. We went to 1st floor. The carpet looked like it had not seen a vac in a while. We came back in the first night and the desk clerk was over watching TV in... More

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Andy F, General Manager at Biltmore Suites Hotel, responded to this review
11 October 2012

I am very sorry that our promises to you were not kept throughout your stay and that you had a few bad experiences here. Cleanliness and professionalism are two very important areas of focus for our team and your feedback on this is very appreciated and will ultimately help us to improve our level of service. Thank you for this... More

Southern Indiana
Top Contributor
110 reviews 110 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 16 September 2012

We stayed here based on a few TripAdvisor reviews. Maybe we caught them on a bad day, but this place was not all that great for us. On the outside, this place looks like it should be a nice hotel, so I will give them the benefit of the doubt and say maybe we just got the wrong room. Our... More

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See 3 more reviews by WanderingPencil for High Point
Andy F, General Manager at Biltmore Suites Hotel, responded to this review
18 September 2012

I am sorry that your experience with us was not all that you were expecting. Our wish is that every guest leaves feeling relaxed and well taken care and that all expectations are exceeded. Your feedback and suggestions are crucial for us to improve so I thank you for the input. I hope that next time you are in town,... More

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Additional Information about Biltmore Suites Hotel

Also Known As:
Biltmore Hotel High Point
Biltmore Hotel
The Biltmore Hotel Greensboro Airport
Address: 4400 Regency Drive, High Point, NC 27265
Region: United States > North Carolina > High Point
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #6 of 14 hotels in High Point
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Biltmore Suites Hotel is conveniently located near Piedmont Triad International Airport, furniture shops, dining, shopping malls, and entertainment. The hotel offers many amenities to better accommodate your stay. The Biltmore Suites Hotel is the Triad's Best Value in Quality Accommodations. ... more   less 
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