We thought we would have a nice one night stay to relax and unwind. We have two pets and they say that they are pet friendly. The list of rules for having pets was so long that it would have taken the whole night to read them. We always keep out pets on leashes and that was one of the... More

The cabin and area were nice but the amenities and customer service were completely atrocious. Promise to but: -did not send email confirmation -did not provide a working jacuzzi/hot tub -and most importantly did not provide hot water (it was freezing out). We ask to be moved to a different cabin because of no hot water, but the manager was... More

My girlfriend and I needed a break from the stress of our jobs and decided to take a quick trip to Highlands. I had never been but she said it was pretty and the downtown area was nice, and she was right. Like almost everyone else we looked at places online and we liked what we saw on the Skyline... More

My wife and I decided to take a trip to Highlands, NC and spend just one night. We looked at several places online but, did not book anything. We arrived in the afternoon and were told there were two rooms available and were givin keys to both to look at before deciding. One of the rooms did not have air... More

My wife and I was looking forward for a Labor Day get-a-way from Atlanta with our three small dogs. Our dogs are cleaner and more well behaved than most kids I see now days. She called to make reservations and yes they take pets and do not charge extra for pets. Looked wonderful and affordable on the internet so she... More

Their online site ad looks nice and located up in the mountains. They are up in the mountains, it was very old and worn, it is poorly managed. They were to deliver hot rolls to each guest room in the mornings...never arrived(this is because the restaurant was closed.) . Restaurant was only open for dinner on weekend, which they never... More

We checked in at the Skyline this past weekend and were given keys to an Eagles Nest room, which looked fabulous online. On this 100 degree day, the windows were open, presumably to try and mask the mildew smell, and AC was off. As we stepped in, I crunched a beetle underfoot and began looking closer. The carpet was not... More

We had a wonderful experience at the Skyline Lodge. Would much rather stay up in the mountains at the Skyline than any of the hotels in downtown Highlands--well worth the 3 mile drive off Main Street. The staff was great, delicious food & beautiful views.

I hate to leave unfavorable reviews of a hotel that really tries so hard to make the guest experience great but sometimes it must be done. The staff at this hotel is beyond wonderful. Everyone is extremely pleasant and friendly. The owners have spent a lot of time and money keeping the hotel up and continue to focus on maintenance... More