Desk staff couldn't confirm the proper group rate that had been negotiated in advance, nor could she cpabaly handle splitting the billing for two rooms, each across two credit cards. She was very confused. Check out was worse.

From the staff to the facilities, this hotel is top notch. It has been recently renovated and could easily be a hotel in LA. The breakfast buffet was great, there were free beverages in the lobby and the king size bed was super comfortable. Besides the luxury accommodations, the staff could not have been better. Friendly, efficient and ready to... More

I was not aware that the hotel is undergoing a major renovation which it definitely sorely needed. It looks like an aging hotel that was neglected for a long time. The renovation causes a lot of inconvenience and many amenities are missing like business center and exercise room. Breakfast is average but missing hot items.

I love Hampton Inns and stay pretty much only at this chain if at all possible. I did not know there was construction going on at this one prior to booking, but for me it did not matter. However, be advised if this is something that will affect your stay. My big complaint with this particular location was the poor... More

The hotel was under some major renovations when I checked in. I stayed here during thanksgiving and did not see anything that needed renovating, so customer satisfaction is a priority. The staff was very apologetic for the construction, even though it did not bother me in the slightest. My room was spotless and the breakfast was great. I have been... More

My experience at the Hampton at Wilkesboro was not a pleasant one. The maid service removed tags from clothing in which I purchased without my permisson and was not trash. I contacted the staff at the front desk who said the manager was not in. I then emailed Teresa, the manager and explained to her and she was to reimburse... More

Rather than write a lot about the horrible experience, just look at the pictures. Owner of this hotel did not have enough sense to close it during renovations. The registration area was covered with plastic. White dust was everywhere including all over your clothes. Workers were protected by face masks while staff and customers were subjected to dangerous dust and... More

My husband and I made a trip to Brushy Mountain Bee Farm for a beekeeping class and decided to make it a mini vacation for 3 nights. We live in Pennsylvania and had a 6 or 7 hour drive. Check in was a breeze. The staff called the room shortly after our arrival to make sure the room was satisfactory.... More

My wife and I made a supply-run to Brushy Mountain Bee Farm and decided to make it a mini vacation by staying overnight. We live in South Carolina and had about a four hour drive. Long story short, awesome experience. The staff was extremely helpful and actually called the room shortly after we settled in to make sure everything was... More