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Courtyard by Marriott Winston-Salem Hanes Mall Hotel Reviews, Winston Salem

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Courtyard by Marriott Winston-Salem Hanes Mall

3.0 of 5
1600 Westbrook Plaza Drive, Winston Salem, NC 27103
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Courtyard by Marriott Winston-Salem Hanes Mall
58 traveller photos
Ranked #10 of 39 hotels in Winston Salem
4.0 of 5 stars 60 Reviews
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60 reviews from our community

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Virginia Beach, Virginia
1 review
“Awesome!”
5 of 5 stars Reviewed 8 May 2013

We stay at the Courtyard Hanes Mall location for High Point Furniture Market. The hotel is not only a great value, but the service and staff is the quality you would find in a luxury hotel property. They are consistently focused on providing a high level of service at this Marriott. We continue to use this property year after year... More

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Saugerties, New York
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Very convenient”
4 of 5 stars Reviewed 22 April 2013

Here for 3 days on business. Great location with lots to do nearby, although we spent the week working! Staff friendly and helpful, and breakfast was great and very fast. Good exercise room. Quiet room, clean, no problems. My colleague had a problem with her room (not cleaned) and they took care of it immediately and provided her free breakfast... More

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See 3 more reviews by mrwardell for Winston Salem
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
18 May 2013

• Dear mrwardell, Thank you for taking the time to post your kind words on Tripadviser, as I am sure you noticed we are completely remodeled property and the newest hotel in Winston Salem. I am glad you enjoyed our Bistro, Guest rooms and Exercise room. This is a great hotel, in a great location and blessed with a great... More

Monroe, Louisiana
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
3 helpful votes 3 helpful votes
“Great place for your meeting”
5 of 5 stars Reviewed 18 April 2013 via mobile

This hotel hosted our recent meeting. Sales staff was great to work with and set up for us with only.minimal " tweaking needed". They actually stayed to make lunch when their kitchen is usually closed to make lunch for any of our participants who didn' t want to leave for lunch. The overnight rooms were roomy and clean. Breakfast and... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
18 May 2013

• Dear cajunroadwarrior, Thank you for your kind words about the Courtyard Hanes Mall, We love to do meetings and it shows, to our planners, attendees, and guests…We will bend over backwards to make our planners look good. Rooms are newly remodeled and in tip top shape, location is great and we even have Starbucks available 24/7.. Thanks again and... More

Cincinnati, Ohio
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Never a bad experience at Courtyard”
5 of 5 stars Reviewed 8 April 2013

I had just left Gatlinburg, TN where I had a bad lodging experience. I initially reserved a different hotel to try them out. I then changed by reservation and went to Courtyard because I did not want any surprises. Glad I did. The checkin was prompt, the housekeeping staff even tried to start a conversation with me when I arrived,... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
17 April 2013

Dear 3983Hickoryview, Thank you for your kind words posted about the Courtyard Hanes Mall and Staff. We truly LOVE OUR GUESTS and love what we do!!! As the newest hotel in Winston Salem we are getting many rave reviews about our property and staff. The location is Great! We are located near major freeways, The Hanes Mall, and plenty of... More

Corolla, North Carolina
Senior Contributor
29 reviews 29 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Comfortable in the Courtyard”
5 of 5 stars Reviewed 27 March 2013

The hotel is comfortable and convenient to most W-S destinations. Parking lot was well lit, check in quick and easy, and the room was clean and comfortable. I was concerned when I found that my room for the night was right beside the elevator. But that was never a problem during the night. I was surprised going to breakfast not... More

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See 3 more reviews by DK B for Winston Salem
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
17 April 2013

Dear DK B Thank you for your kind words about our Newly Remodeled Courtyard by Marriott and Bistro featuring Starbucks. Did you know that we have cross trained every Front Desk and Night Audit Staff member so that we can provide our Guest with Starbucks 24/7. We also have found that rather than the old buffet with 1 price for... More

Mansfield, TX
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“This was just ok for me.”
3 of 5 stars Reviewed 14 March 2013 via mobile

I like Marriott. This hotel has great staff and it as been remodeled. I love the bistro and the staff in the bistro is awesome. I wish the hotel had the pillow top beds. I bought myself a pillow top mattress so I could have a bed like the Marriott beds. This bed was hard and I'm allergic to the... More

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tandt82, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
27 March 2013

Dear SMR_2, Thank you for your kind words about our staff and property, we sure are proud of them and the way the remodel turned out. I am however saddened to hear about your ac missing a knob. We recently had an outside company come in and remove all the units from the guest rooms (about 8 at a time)... More

Boston, MA
Top Contributor
117 reviews 117 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
“Very good courtyard right off the highway!”
3 of 5 stars Reviewed 10 March 2013

Had a decent night stay here - there was a bus load of people for a family reunion so it was a little hectic in the lobby/check-in area. Staff was very nice and friendly and made me feel welcome. The room itself was one of their suites facing the back of the property and it was very spacious with a... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
17 April 2013

Dear SMR_2, Thank you for your kind words and I am glad you enjoyed your stay at the Courtyard Hanes Mall. Yes things can get a bit hectic with the large groups we cater to at times, but we always look out for our guests. I do apologize about the missing knob as we recently had all our ac’s cleaned... More

Stella
1 review
2 helpful votes 2 helpful votes
“Unreported Lost & Found”
1 of 5 stars Reviewed 13 February 2013

I loved my stay at this hotel. The people were very polite and the rooms were clean. My disappointment with them came in when I realized, on my drive home, that I had left my IPhone charger plugged in by the nightstand. I called the hotel that night and was told nothing was turned in by housekeeping. So, either housekeeping... More

Was this review helpful? Yes 2
Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
15 February 2013

Dear Stella dawn, Please contact me directly regarding the cellphone charger that you left in the room. Unfortunately cell phone chargers are the #1 item left behind by hotel guest. We do try very hard to log them into our lost and found system and return them to their rightful owners. I am sorry that you are disappointed and tainted... More

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“I always request this hotel!”
5 of 5 stars Reviewed 24 January 2013

I've stayed at the Courtyard Marriott-Hanes Mall several times during business trips to Wake Forest University and I've had a great experience each visit. The staff is always very friendly and accommodating and the hotel is newly renovated, so it has a very modern feel. My favorite part of the hotel is the lounge. They serve Starbucks coffee, breakfast, wine... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
25 January 2013

Dear Ms.jfrazie6, Thank you so much for your kind words, and for noticing that we are the Newest Hotel in Winston Salem!! We just completed a full renovation of rooms, lobby, and added the Bistro complete with a Full Bar and Starbucks coffee. We are also truly blessed with a great caring staff which makes it like more like a... More

Raleigh
1 review
“Great Experience!”
5 of 5 stars Reviewed 15 January 2013

I have nothing but positive words to say regarding my stay at the Courtyard Marriott on January 14, 2013. The hotel was nice. The hotel staff were helpful and friendly. Sonya (the rep who checked me in) was very welcoming and accomodating, willing to answer my questions without hesitation. The rooms were clean and the bed was very comfortable. The... More

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Tom F, General Manager at Courtyard by Marriott Winston-Salem Hanes Mall, responded to this review
18 January 2013

Dear JM, Thank you for your kind words about our Great hotel and great staff. I am truly blessed to be able to work with this great team of dedicated associates. This property is now the newest hotel in Winston Salem and with its top notch staff we are quickly rising to the become The Best Hotel in Winston Salem!!... More

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Additional Information about Courtyard by Marriott Winston-Salem Hanes Mall

Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard By Marriott Winston-Salem Hanes Mall Hotel
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Address: 1600 Westbrook Plaza Drive, Winston Salem, NC 27103
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Winston Salem
#12 Business Hotels in Winston Salem
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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Courtyard by Marriott Winston-Salem Hanes Mall
1600 Westbrook Plaza Drive
Winston Salem, NC 27103
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