The service is very bad , staff very untrained , they opened the room while we were sleeping @ 9 AM because they thought we will check out , at the end the sales department gave false information ti the agency we had reservation through .

The Romance was very nice Hotel to stay at. New, clean and comfortable. The pool was also excellent. 1st Class Bulgaria. Would come back. The staff all spoke english and were helpful and friendly. Family's enjoyed it as much as couples.

From the moment we arrived to the early morning we left, the reception at the Romance Splendid Hotel was top notch. The room was spacious and clean and it was rather like a junior suite than deluxe double, Room 214. The air conditioning worked really well and automatically switched off when the balcony door was open. The beds were very... More

Returned from a week at the Romance Spa Hotel. Great staff and very helpful regarding any, enquiries or information you need, buses in to town, taxis to airports, spa treatments, places to eat, places to go. Plenty of sun beds by the pool and the pool is just on the cold side which was nice in 36 degree heat. £1... More

Stayed here recently. Staff were attentive, helpful and allowed us to check in very early in the morning after an overnight bus ride which was great of them. The room was very large with a big comfortable bed. The only downside being an unsightly stain on the carpet which you wouldn't expect in a 4* but it didn't bother us... More

We stayed here in July 2012, and it was not what we expected at all. We had booked a deluxe room with queen size bed plus an additional person with an extra bed. When we arrived the room had two singles and a small camp bed. When we questioned this with reception they were extremely unhelpful and said any issues... More

I stayed here in November during a business trip. Very quiet, nice staff, excellent indoors pool, excellent price.

We had a deluxe room for two at the top floor, and it was very spacious and clean, with a big balcony and wonderful view. Unfortunately, as in most Bulgarian hotels, the carpet was peppered by burns and spots. Also the railing for the curtains in the room and the bathroom was rusty in places. The rooms do not have... More

A large party of us stayed here for a wedding recently. My wife and I spent 5 nights here and found the rooms clean & spacious - and the maid who did our rooms each day was lovely (even made towel-sculptures for others in our party!). Breakfast was included & pretty good (although the staff were perhaps too efficient at... More