We are staying here for work and on weekends breakfast doesn't start until 6:30, we leave for work at 6:20. We also had to get our toilet fixed the first day and the handle on the bathroom tap comes right off. Yesterday our room was not even cleaned. We are paying $160/night and expected a much better experience. I also... More

I stayed at this hotel for one night on business. It was well located for finding from the higheay, however the location off so, meant it was extremely noisy traffic on the street. The traffic noise is really the only negative thing I would have to say about this hotel. I found that the service was very good, the staff... More

I think this property has been around for a while and has had bits added on over time. Finding my room on the second floor was a challenge at first but the room was spacious and clean and the bed comfortable. The interior of the hotel looks in need of a makeover. I didn't bother with the complimentary breakfat but... More

Stayed two nights at best western hotel, our room was in the old part outside at $150.00 a night , nothing extra, staff very friendly. Thought the sawmill was very expensive for a family, there were 6 of us. Pool and waterside nice and clean. Hot tub lovely. Everything good except parking lot should have been kept clean during the... More

The best thing about here is the people who gave extra effort for best experienced The complimentary breakfast is impecable I like the room interior and the comfort of the bed The Sawmill Restaurant is the best, I really love it.

The hotel's ambiance was really nice and relaxing. ..my stay there was was very pleasant. The hotel staff and the restaurant staff were very accomodating and friendly too as well. .if I would have to go back in cold lake, I would never have a second thought of going back there...and I would highly recommend this hotel for everybody who... More

I travel quite a bit for work, and I realize that a lot of chain hotels are hit and miss, depending on the age of the hotel and the ownership. Best Western was my first choice for a long time. They always seemed to be the newest and cleanest hotels in small towns. In this past week, I have stayed... More

Well I am from Toronto, I was really amazed with my visit here, the warm staff, fast service, clean facilities and well manage company compare to other Best Western that i been. I never expected this from small town to have a very up scale facilities.

My room was in the other building that is just south of the main building, and while the bed was good, the rest of the room was just average but at $150.00 a night I expected more and not a door that had to be slammed to close and paint pealing off the frame that tracks all over the room.... More