Lovely hotel but we found out on our last night from another guest that there was a special winter rate including breakfast and dinner for only 7 dollars more per night than we were charged. When we were checking out, we asked why we weren't offered the special rate and were told "sorry". Disappointed that a rate adjustment or free... More

This property is showing signs of age. Check in and check out where not as efficient as I am used to (and I travel lots.) Room was a good size, nice and warm on a cold winter's night - but is looking a little worn. The sink in the bathroom had been painted, probably to cover up chips. It initially... More

It was o.k. showing its age as far as mattress etc but it is o.k. Front desk staff might learn how to ask people to hold while a paying customer is standing in front of her rather than not acknowledge the person at all and continue reading a new years menue to the phone customer for 15 minutes - but... More

We stayed here on New Years Eve and found the stay to be mediocre, nothing exceptional and service a bit on the downside of average. The experience started poorly right from check-in when I was second in line and the clerk seemed unable to process the lady in front of me in a timely manner. There was several other staff... More

We stayed over Christmas. Great rate for the holidays($75). Staff was amazing-very helpful and very friendly. Room was good-clean and warm! Would definitely stay again for same rate. Did not try indoor pool but the pool and Robins coffee downstairs are a plus! Located on lakeshore. Great location summer and winter. Free wireless a plus. Unsure why other reviewers were... More

Overpriced. Overrated. Poor Service. Tepid Food. No check in before 4;00 - slavishly enforced ("Our Policy") No Late Checkouts ("Our Policy)". Fire alarm in the middle of the night. "Attitude" from most service staff

I stayed here for a 3 day conference and found it to be just ok. I couldn't wait to go home. The rooms, while large, are dumpy and dated. The bed was really uncomfortable. The pillows were awful.The food was absolutely terrible. No staff was ever to be found.It took 2 hours for our dinner to be served. It took... More

This hotel is badly in need of an update. Our room, overlooking the street, was clean but shabby. For the price we paid we expected more. The main attraction of this hotel is its location, which is very good indeed. We did not use the pools or the restaurant, so cannot comment on those. We did enjoy the muffins from... More

Stayed one and a half days for conference recently. Supper and lunch food were tasteless. Front desk lady (Kim) was unhelpful and rude. I and my wife were first to arrive at 6.45 am for the conference (which starts at 7 am). We had prior reservation for a twin bedroom. The front desk lady said that the check in time... More