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All 21 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Colonial Resort & Spa
Professional photos 
1,455 traveller photos
Ranked #2 of 21 hotels in Akumal
4.5 of 5 stars 1208 Reviews
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1,208 reviews from our community

What travellers say about this hotel
  • “Very good” (37)
  • “Salt water pool” (35)
  • “Playa del” (28)
  • “Beach bars” (24)
  • “Great time” (23)
  • “Riviera Maya” (23)
  • “White Sands” (23)
  • “Junior suite” (19)
  • “Steak house” (13)
  • “Lounge chair” (12)
Traveller rating
    686
    302
    103
    75
    42
Only show reviews for Family (297) | Couples (419) | Business (5)
Date Rating
Ron H
Montreal, Quebec, Canada
1 review
3 helpful votes
“Excellent location, great food and service”
5 of 5 stars Reviewed 6 December 2011
3
people found this review helpful

This resort is high end! Customer guest relations took great care to make sure we were happy. Our tour bus left without us so they hired a taxi to get us to our location. Other representatives got us discounts on multiple excursions allowing us to enjoy more. Any requests were met with respect and we were treated as guests should... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
8 December 2011

Dear Ron H, Thank you for share with us your good comments. I am glad to know that you had have a great vacation in Grand Palladium. Regards from the Riviera Maya. Banesa M° Burque Resident Manager More

AJB-Chicago
Chicago, Illinois
1 review
2 helpful votes
“bad checkin experience/bait and switch?”
2 of 5 stars Reviewed 6 December 2011
2
people found this review helpful

After an 11 hour trip from the US, my wife and i were looking forward to settling down and and relaxing withour 2 year old. Unfortunately, the checkin experience was anything but relaxing. We are here for 8 nights at the Colonial, instead they somehow didn't have any availabiliy for us even though we booked back in october. Instead they... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
8 December 2011

Dear AJB-Chicago, I would like to give you our apologies for the inconveniences that you had have during your check in. Too, I would like to say you that Colonial & Kantenah are the same, the only difference is the decoration of the rooms. Now, your room is in Colonial section and I hope that you will have a great... More

896peterlt896
London, United Kingdom
1 review
“Good holiday at Colonial resort.”
4 of 5 stars Reviewed 6 December 2011

Just returned from the Colonial.Had a really good time, the beach is great, the spa well worth a visit. Food overall is good. Loved the Brazilian,the Japanese, the steak house was good. Don't bother with the Mexican or the Chinese both disappointing. Spend time on the Cocktails very good.Decor is a bit dated in the rooms but the level of... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
8 December 2011

Dear 896peterlt896, In behalf of Palladium Team, I would like to thank you for your time and for your comments. It's a pleasure to read that you had have a nice vacation with us. Cordially, Banesa M° Burque Resident Manager More

pinksara
Uk
Senior Reviewer
7 reviews
9 helpful votes
“Amazing holiday”
5 of 5 stars Reviewed 4 December 2011
4
people found this review helpful

My boyfriend and I, who are both in our mid 20’s, stayed here for two weeks in November 2011. I want to write a thorough and honest review of our holiday as I found coming on here and reading the reviews very useful whilst planning my trip. No doubt I will repeat what alot of other people have said but... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
12 January 2012

Dear pinksara, Thank you for your complete review...I will take note about your comments and I will pass this information to the rest of the Palladium Team... Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

tel128
essex
2 reviews
3 helpful votes
“collonial 8th November 2011”
4 of 5 stars Reviewed 2 December 2011
3
people found this review helpful

We stayed at this hotel for 2 weeks with 2 of our sons (24 & 16) the grounds are amazing and the wildlife was wonderful I would stand on the balcony in the morning around 6am and watch the tapirs playing chase and the grey squirrels jumping through the branches it was the highlight of my holiday. There are so... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 December 2011

Dear tel128, Thank you for taking time to give us your feedback about your vacation with you family in Grand Palladium. I appreciate so much your review. Please, if you decide to visit us in the future, don't hesitate to contac with us. Regards from the Riviera Maya Banesa M° Burque Resident Manager More

Dollydimple1984
1 review
3 helpful votes
“Great holiday you won't be dissapointed”
5 of 5 stars Reviewed 1 December 2011
3
people found this review helpful

Had an amazing stay here in September, this hotel offers luxury on a budget, don't listen to the negative reviews, will definitely be returning in 2012. More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 December 2011

Dear Dollydimple1984, Thank your for your time and for your comments. I am glad to know that you had have a great time with us. Best regards, Banesa M° Burque Resident Manager More

crforever
Senior Reviewer
7 reviews
29 helpful votes
“Another great vacation at the Palladium, this time Colonial”
5 of 5 stars Reviewed 28 November 2011
14
people found this review helpful

We stayed at the Colonial section of the beautiful Grand Palladium resort from November 13 through November 20 , 2011. We went through Air Transat and once again added the option plus which was worth the extra cost, highly recommend adding this. It was an early morning flight so when we arrived at the airport about 2 hours before the... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
30 November 2011

Dear crforever, Thank you for taking time to share with us your complete review about your holidays in Grand Palladium. It's a pleasure to know that you have enjoyed the hotel and the facilities. For us, the opinion of our guest is very important. This information it's help for us for improve our work every day. Please, if you decide... More

Rosemary C
Glen Mills, Pennsylvania
1 review
2 helpful votes
“Great family vacation”
4 of 5 stars Reviewed 28 November 2011
2
people found this review helpful

We just returned from Grand Palladium Colonial (11/19/11 to 11/26/11). We had a great time! The people are so friendly. My boys (10, 10 and 12 years old) loved the sports center. Luis and Celia were awesome. We snorkled and did paddle boats on the beautiful (big) beach. The boys enjoyed the buffet, especially Sra. Omelet at LaHacienda buffet. For... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
30 November 2011

Dear Rosemary C , Thank you for taking time to give us your feedback about your holidays in Grand Palladium. I will share your comments with the rest of the staff. Thank you for your time.. With best regards, Banesa Mª Burque Resident Manager More

WilfandFamily
Nuneaton
Senior Reviewer
7 reviews
11 helpful votes
“Wow, Great Hotel !!”
5 of 5 stars Reviewed 27 November 2011
4
people found this review helpful

First time in Mexico, and we stopped here on recommendation from friends, we were not disappointed. Great holiday, and great hotel. The room/apartment was a standard affair, for this part of the world, perfectly clean although a little tired in decor. Well over 50 TV channels, including cartoons for the kids ! We did have to phone 3 times for... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
30 November 2011

Dear WilfandFamily, In behalf of Grand Palladium team, I would like to thank you for taking time to share with us your comments about your vacation with us. All comments, positives and negatives are very important for us because it's help for improve our service every day. Cordially, Banesa Mª Burque Resident Manager More

LovetheCaribbean68
Hartland, Wisconsin
Reviewer
3 reviews
18 helpful votes
“Best hotel by far!”
5 of 5 stars Reviewed 27 November 2011
9
people found this review helpful

This is my absolute favorite resort. I have been to Mexico 15 times (3 of them at the Colonial) and would highly recommend it. The reasons why I feel this hotel is above and beyond others: 1. You can eat at the restaurants every evening during your stay and they open at 5pm. I hate making reservations and having to... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
30 November 2011

Thank you LovetheCaribbean68 for takint time to give us and others readers of Tripadvisor your comments about your vacation in Grand Palladium. I would like to thank you for your confidence in Grand Palladium and please, if we can help you with anything or if you need information, don't hesitate to contact with us. With best regards, Banesa Mª Burque... More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Grand Palladium Colonial Resort & Spa
Ctra. Chetumal-Cancun km 259.9 Kantenah
Akumal 77710
Mexico
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