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Whitewater Hotel & Leisure Club

3.0 of 5
Lakeland Village, Newby Bridge LA12 8PX, England
Hotel amenities
Whitewater Hotel & Leisure Club
Ranked #3 of 5 hotels in Newby Bridge
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Traveller Reviews
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284 reviews from our community

Traveller rating
    130
    85
    41
    14
    14
See reviews for
Families
41
 
Couples
160
 
Solo
4
 
Business
10
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Belper, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013 via mobile

A warm welcome to a fantastic hotel. Set in the heart of the Lakes, this hotel has it all! The restaurant is a must also, serving first class fine dining meals at a reasonable price. There is no better location, set on the riverside, watching life go by, with drink in hand, who could ask for more!!

Was this review helpful? Yes 1
ChrisLawrence1, Manager at Whitewater Hotel & Leisure Club, responded to this review
14 May 2013

Thank you for your kind review, and we are glad you had a good time. We hope to see you again soon. More

central scotland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 May 2013

We stayed at the Whitewater Hotel in August 2012 as part of a groupon deal,and loved the superior room that we had paid to upgrade to, so much, that despite some mishaps over meals, we decided to give them the benefit of the doubt and return with another groupon deal in March this year. We asked for the same room... More

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London, United Kingdom
1 review
1 of 5 stars Reviewed 30 April 2013

We decided to go here as there was a special offer. What a mistake. I have never before written a review on Tripadvisor but I felt I had to on this occasion to warn other people tempted by special offers not to fall for it! The offer included a 30 minute spa treatment. It was the worst massage of my... More

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ChrisLawrence1, Manager at Whitewater Hotel & Leisure Club, responded to this review
14 May 2013

We did have some major problems with service in the restaurant that night and I am sorry that you and others were inconvenienced. I am sorry too that the spa treatments that you were looking forward to did not meet with your expectations. Overall, your experience has been a disappointing one, and not one that we are proud of, but... More

1 review
5 of 5 stars Reviewed 29 April 2013 via mobile

We have just returned from a 3 night stay and have to say overall it was pretty impressive! Friday night we had a 3 course meal in the restaurant which was outstanding! Best food we've ever had! Service overall was quick, and staff pleasant and friendly although 1 or 2 of the staff could do with a little more training... More

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ChrisLawrence1, Manager at Whitewater Hotel & Leisure Club, responded to this review
5 May 2013

Thank you for your kind comments, and I am glad that you enjoyed your weekend so much. My apologies if things were a bit rushed at times, but we really appreciate it that you took away such a positive view of our hotel and took the trouble to say so. Many thanks, and we hope to see you again soon. More

Dundee, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 25 April 2013

Enjoyed a spacious room overlooking the River Leven, a grab bar/rail in the bathroom would be useful. There are no designated parking places for Blue Badge Holders, access to the lift is down a flight of stairs. Breakfast was disappointing, the food presentation could be improved, the fried egg looked as if it had been thrown on the plate and... More

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1 review
4 of 5 stars Reviewed 12 April 2013 via mobile

This was our 2nd visit all be it on a groupon voucher and enjoyed it just as much as the first time. Our room was lovely, the evening meal delicious , the leisure club is adequate for a short stay although i thought it looked little tired The location is perfect for touring the Lake District

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sheffield
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 April 2013

Really looking forward to the weekend here as was celebrating and important birthday and this place looked stunning from the pics. On arrival very impressed even though staff were a bit slow and unsure what to do it didn't matter. Went to room and was great, clean spacious and cosy (mattress really needed changing as was lumpy and all springs... More

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ChrisLawrence1, Manager at Whitewater Hotel & Leisure Club, responded to this review
4 May 2013

It is clear that there was a problem with food service on the night in question, and it was a night that a number of factors conspired to you and other guests being inconvenienced. I am sorry too to hear that the spa treatment that you had booked was not what you were expecting, and on the whole, your experience... More

Warrington, United Kingdom
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 April 2013

Stayed at the Whitewater for two nights as many others on a deal that included dinner on the first night. This was our first holiday with a young baby so needed a few extras and the hotel were very accommodating. For example for our inclusive dinner they don't allow young children in the restaurant so arranged a table on a... More

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Romford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 30 March 2013 via mobile

We've recently come back from booking this deal and what a brilliant deal! Good value for money! The food was amazing... Best meal we've had in a long time... Rooms were spacious and the river view room was had a spectacular view of... The river! Only problem I had and it really is each to their own is the bed... More

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England
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 22 March 2013

I have a timeshare apartment located within the hotel rather than one of the bungalows across the road. We stayed for a week at the beginning of March and made full use of the facilities. I think that I expect a 4 star hotel to operate rather like a duck on water - all serene on the surface whilst paddling... More

Was this review helpful? Yes 1
RichardGuzinski, Guest Relations Manager at Whitewater Hotel & Leisure Club, responded to this review
30 March 2013

Dear reviewer, Many thanks for the posted review and for giving us a 4 star rating. We have noted your comments where improvements could be made and accept these constructive criticsms in a positive way as they identify shortcomings from our guests perspectives. We hope tyo see you here again and hopefully you will notice the improvements we make based... More

 
 
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Additional Information about Whitewater Hotel & Leisure Club

Also Known As:
Whitewater Hotel And Leisure Club
Whitewater Hotel Leisure
Whitewater Hotel & Leisure Club Newby Bridge, England, UK
Address: Lakeland Village, Newby Bridge LA12 8PX, England
Region: United Kingdom > England > Cumbria > Lake District > Newby Bridge
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Newby Bridge
#3 Family Hotels in Newby Bridge
Price Range: $$
Hotel Class:3 star (3*)
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Whitewater Hotel & Leisure Club
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