I can not rave enough about the customer service at this property. I am a road warrior and also work for a hotel so I am very critical about customer service. The staff here, especially the Front Desk Agent Machelle Gay, were exceptional! I left my jacket at home and stores were not open yet when I arrived in Cleveland.... More

Never again will I stay there they have no microwave no special bed it was advertised as 129 $ package deal they charged me 227$ thats false advertisement and I will be doin something about this More

Wife and I took in a Browns/Ravens game and Rock and Roll Hall of Fame. This hotel is within walking distance to both. We were greeted as Hilton Honors members and given a newly refurbished room on the top floor, room 1501. The staff was great, elevators were fast but that may be because 5 floors were closed for renovations.... More

The room may have been nice, even perhaps, the bed comfortable. But it pales in comparison to what happend on the day we checked out: After checking out of the hotel around noon on 1/1/12 to have lunch nearby, we returned approximately 2 hours later after realizing that my travel companion had left her coat in the closet of the... More

I read on previous reviews to get an upper floor. They're remodeling, starting at the top and moving down. I was on the top floor (15th) and it was very nice! The room smelled like everything was new. The elevator opened on the 7th floor, where the remodeling is going on now. So try to get a floor above the... More

I stayed here the weekend of October 21st. It was conveniently located to the Rock and Roll Hall of Fame and other major Cleveland sites. The hotel was clean, the bed was comfortable . It included a full breakfast as it said on their website. The breakfast and desk staff were very helpful. I was so pleased with this hotel... More

I booked one night in this hotel as we were in transit from Chicago to Toronto. Everything was first class. The desk staff were friendly and efficient as was the "valet parker". The situation was excellent being "downtown", only a short stroll from the restaurant district. The main reason for an overnight stop in Cleveland was to visit the Rock'n'Roll... More

Convenient to the Rock & Roll Hall of Fame and many restaurants. Helpful, courteous staff and comfortable, clean room. More

The hotel is a little dated but very clean. The top 4 floors were being renovated while we were there and can't wait to see the upgrades. We were told everything will be done by March 2012. Breakfast was good, no line ups at 7:00 am. We had booked at the Crowne Plaza City Centre but since it was closing... More