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All 1 Broxted hotels »

Brook Whitehall Hotel

3.0 of 5
Church End, Broxted CM6 2BZ, England
Hotel amenities
Ranked #1 of 1 hotels in Broxted
3.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    10
    18
    3
    8
    15
Date Rating
capetown123
london
Reviewer
3 reviews
3 of 5 stars Reviewed 25 January 2012

I stayed at The Brook hotel in early January 2012 and was amazed how little staff are employed, but how professional they are despite working under what appear to be very difficult conditions. I especially want to commend Trevor (night staff) for his thoughtful, professional and welcome help to resolve a problem I had . He offered 5 star service... More

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John B
York, United Kingdom
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 16 January 2012

Stayed here 1 night with partner and her daughter to break up a trip from N Yorkshire to SE London. Utterly charming building full of interest. It was very quiet due to it being mid january so there only appeared to be 1 member of staff on at a time but they were friendly and helpful. The bar is very... More

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tottiboy
Benfleet, United Kingdom
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 2 January 2012

A party of four wanted to try something different new years eve's so booked up for the party dinner and entertainment. On arrival hotel looked impressive but in need of a little tlc on the outside on being shown to our rooms we were impressed with the size. Some areas in need of refurbishment, others perfect. Food and service excellent,... More

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Skytel
2 reviews
5 helpful votes
2 of 5 stars Reviewed 19 December 2011

booked into the hotel in between flights for 8 hours. first thing i noticed was the carpets dirty and bits patch together and slightly musky smell of the room. it was a cold night outside so the heating at first was great but as the radiator was so close to the bed it was unbearable and was unable to sleep,the... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. I was sorry to hear that you had issues with the heating in your room and general state of the carpets. We are currenlty undergoing a soft refurbishment of the hotel and this should improve the issues you had with the carpets. In regards to the heating in your room,... More

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Rebecca W
Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed 23 November 2011

I should never return to this hotel. I spent a night with my husband in this hotel and we thought as the room has been offerd is in an hostel. The managment of this hotel I think doen't feel responsible to offer decent guest rooms. I shall never return and please consider this feedback for further bookings. More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I was sorry to hear that you didnt enjoy your stay with us and do not wish to return. If you would like to discuss this matter further... More

snoopy92
colchester
2 reviews
5 of 5 stars Reviewed 17 November 2011

As it was our 2nd anniversary together, this was a perfect setting for a romantic dinner for 2, and beyond our expectations. Fantastic place as well as the hotel, which is 500yrs old. .The restaurant was oldy worldy, with origional oak beams. Plus we almost had the restaurant to ourselves, which made it lovely and quiet. Would recommend this to... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I have passed on your comments to all of the staff and we look forward to seeing you again soon. kind regards Kirk Upton General Manager More

Blarys
Southend-on-Sea, United Kingdom
Reviewer
5 reviews
6 helpful votes
3 of 5 stars Reviewed 27 October 2011

I have stayed in a lot of hotels and I would say that this one stands alone in its sheer quirkiness and individual personality. If you want something very different to the blandness of corporate hotel chains then this is the one for you. The staff are superb and cannot help enough; although the style of service is more old... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011

Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services. I was happy to hear that you enjoyed most of your time with us and had a good nights sleep. Following your comments regarding breakfast I have spoken... More

Stephanie Y
uk
1 review
5 of 5 stars Reviewed 30 September 2011

Are you getting married or know someone who is? Well then why not visit our Wedding Fair at Whitehall hotel Broxted on Sunday the 9th of October (next sunday) between 11am-3pm. We offer a fantastic venue and have a number of different stools for you to choose from, between hairdressers, makeup artists, flowers, cakes and many more you will be... More

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nestar
london
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

We had Sunday lunch at this hotel and the food was excellent, the service was also excellent We were treated like royalty. . I would highly recommend a visit. As we did not actually stay at the hotel , I cannot comment on the rooms. More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
22 September 2011

Thank you for your kind review. We are very happy that you had a good time at the Brook Whitehall Hotel and look forward to welcoming you back in the near future.If you would like to stay overnight next time just let us know. Kind regards Kirk & The Team More

Kellyanne M
Houston
1 review
1 of 5 stars Reviewed 10 September 2011

Was staying here through work thought the hotel was pleasant (at night) til I arrived inside and woke up in morning, characteristic.... Correct, clean NO!!!! I stayed in the "vault" where the smell of fustiness filled the air, major cobwebs filled the ceiling bathroom, the Beadie plug hole was blue as it had not been cleaned for a while, the... More

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Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
22 September 2011

Thank you for your review of the Brook Whitehall Hotel and i am sorry you did not have the experience you expected. I can assure you that following your comments I ensured that the housekeeping team carried out a full spring clean of this room and I have also started on the maintenace issues. We are currently undergoing a soft... More

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Brook Whitehall Hotel Also Known As

  • Whitehall Hotel Broxted
Address: Church End, Broxted CM6 2BZ, England

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