The room and breakfast were both fine, the only way this hotel was let down was the staff shortages. It took a while to book out, also waiting for service at the bar was another gripe, the beer tasted a little bitter as if the pipes were just cleaned and could've done with another flush through. I put this all... More

Had a two night stay at this hotel coinciding with a match at Manchester United. Really don't know how it gets a four star rating as it is very dated and in need of a complete refurbishement. Our bedroom even had one of the old cathode ray tube televisions!! Service was ok - no complaints there, and the hotel is... More

I stayed for 2 nights in May 2013. The hotel is in serious need of somebody to manage it. It is clearly understaffed and they lack any customer service skills. We waited , 45 minutes for a drink in the restaurant and 2 hours for a main course on the first night. The following morning we tried to order breakfast... More

I stayed in the Copthorne hotel, to coincide with a Man Utd match. Given the price, I wasn't looking for, nor expecting perfection, but I was pretty horrified by how poor this hotel was, both quality and service. I do understand that times are hard for hotels, so they need to invest carefully in their premises, but the Copthorne was... More

My stay was suppose to be a complimentary due to a previous stay.was told we were early checking in was at two. Came back at two,was told they preparing our SPECIAL room.At 2.45 was given a complimentary drink voucher for all this happening. 2.55 got our room allocated and went up. Walk into the SPECIAL room and it was for... More

Apart from being a stone's throw from Old Trafford this grim hotel has nothing to recommend it. The staff are either not properly trained (bar staff who take 15 minutes to take an order, kitchen staff who take an hour to serve up a simple bar meal), or deliberately ignorant (front desk staff who left us waiting to check in... More

If you are looking for a hotel to stay in when visiting Manchester the copthorne ticks all the right boxes. The staff are very friendly and professional, the food is to a high standard with an excellent buffet breakfast. The rooms are clean and the bed very comfortable.

My partner and I spend the night at this hotel as we were going to a birthday party nearby. The food was excellent and the staff could not do enough to make our stay enjoyable, even though it was a busy night as a private function was taking place in part of the restaurant. The room was clean and comfortable... More

stayed here for one night.the staff were friendly and helpful,.the room we had a a good view.over the quay.the room itself had everything we required for our stay although the decor could be bought up to date.breakfast had everything you could want.very much enjoyed my stay and would recommend.