Thank you for your 4 star review. It is good to read such great feedback about our friendly staff, breakfast quality and huge clean rooms; most of our bedrooms are larger than average. I also agree the hotel is well located with the added benefit of being so close to the Galleria Outlet Shopping Centre. We look forward to welcoming... More

Thank you for your 3 star review. I am pleased you found your check-in efficient, your room clean and staff friendly. It is a shame a printer problem delayed your check-out. I am not aware of any printer problems currently; we recognise that speed of check-out is important and have recently replaced a faulty printer for new. More

Thank you for taking the time to review your stay. I am sorry we did not meet your expectations but will definately use your feedback to improve our product & service. I believe you were attending a residential conference being held at the hotel. The Food & Beverage Manager did keep in regular contact with the organisers of this conference... More

Thank you for taking the time to write a review. I am pleased to hear you found my staff nice and polite but disappointed you did not enjoy our food. I would be happy to receive more detailed feedback regarding this so I can take action to improve our product. More

Thank you for taking the time to write a review. I am heartened to read your praises for my waiting staff and glad you found them excellent, polite & pleasant. I am also pleased to hear breakfast was very good. I am disappointed to read of your poor experience at dinner and apologize. From reading your review I believe you... More

Thank you for your 3 star review. I am pleased your room was nice with comfy bed and awesome shower and delighted you enjoyed our breakfast sausages. I am also pleased you enjoyed and appreciated the aviation history of the hotel and art deco feel. I am sorry you found the room temperature too hot; all our bedrooms do have... More

Thank you for taking the time to write a review. I apologize for your poor experience but please be assured I take all feedback seriously and do take action to improve our product and service. The hotel was full the night of your stay and a large number of guests did dine in due to our popular “Eat as much... More

Thank you for your 5 star review. I am delighted you found my team polite & helpful and found our breakfast faultless. I agree it is well worth a visit to the Hertfordshire Sports Village just a few minutes walk away to take advantage of their Olympic sized swimming pool and state-of-the-art gym - free to all Ramada Hatfield hotel... More

We are disappointed and surprised to receive this review as we have a block booking for this guest in our system. We would like Tripadvisor readers to note the following; The lady in charge of group bookings did not arrange an appointment with this guest. As she was already in a meeting at the time the guest arrived she asked... More