Shabby hotel that appears to be going downhill fast. the only saving grace is that it wasn't full. If it were, the self-service toast machine would not have coped; nether would the back of the dresser it was sitting on as this was pilled up with lost pieces. I ordered scrambled egg and tomatoes which was very unappetising; micro-waved eggs... More

‘Nothing is too much to ask for, every detail attended to with that touch of elegance that you expect’ this quote is from the hotel website and surely breaks the trade description act! I stayed a few nights and suffered a similar lack of customer service! The room was ok but the sheets and bins were not changed and nor... More

I would tend to concur with the Swiss couples' experience. Arrived to find reception door closed and no sign of life within. Located manager serving behind bar, who immediately advised us that the hotel was in administration and that he was a relief manager appointed by the administrators. Proceeded to book in and duly went to our room which (... More

I arrived in freshwater and planned to spend two nights there. in the end, we only spent one night and "fled" the next morning without any breakfast. The rooms were terrible. dirty, dust everywhere and very loud as well. after having slept terribly, we decided to go to breakfast in the morning. to our surprise there hadnt been any breakfast... More

I spent 3 weeks here while working on a project on the Isle of Wight and got to know the place pretty well. I was initially put off a bit by the condition of the property. This is not a new hotel and although I found it pretty clean and generally well maintained you should not expect a pristine property.... More

hi i stayed there the end of april....not bad for the money.....the hotel staff were....how can i say this....erm.....not very well trained excpet one....who i found out was not hotel staff but kitchen...i found him very helpful and his vast knowledge of the bay area was brill.... i ate there in the evening were the same man who had directed... More

I can not comment on the hotel as we only call in for lunch. This is the second time I have visited staff are polite and the beer is good, but as for the food I would descibe it less than average. I had something on saturday that was describe on the menu as a Texan Cheese Burger, when it... More

Fawlty Towers has absolutely nothing on this place. We made a group booking for twenty in ten double rooms for a golf holiday..to find when we arrived only 9 rooms were available with 6 people room less? At midnight when we returned from a night out we found strange people were sleeping in our beds and strange luggage in our... More

Although things were still not as good as we'd like them to be, we still had a good time. There was a problem with the booking and as usual, there's a problem with the electronic keys. The service was really friendly service this year and the waiting staff tried very hard - special mention to Zack who really had is... More