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Mercure Hythe Imperial Hotel & Spa

4.0 of 5
Princes Parade, Hythe CT21 6AE, England
Hotel amenities
Mercure Hythe Imperial Hotel & Spa
Ranked #1 of 3 hotels in Hythe
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495 reviews from our community

Traveller rating
    90
    169
    115
    63
    58
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Families
113
 
Couples
222
 
Solo
21
 
Business
37
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
York, United Kingdom
1 review
2 of 5 stars Reviewed 19 May 2013 NEW

The staff are very good and the breakfasts excellent but the hotel is generally in a tired condition with old fixtures and fittings including one tiny lift. It was like stepping back into the 1970's with our room having a loo that didn't flush properly, no soft-close lid and one room key (for 2 of us) on a large plastic... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 15 May 2013 NEW

The room was nice and the facilities were good. My only issue was the service. At breakfast, the buffet wasn't managed very well and there were long waits for certain things. Also, at lunchtime, when we ordered two sandwiches, were were told it would be a 45 minute wait. Overall, the hotel was nice but the service let it down... More

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Review collected in partnership with Accorhotels.com

London, United Kingdom
1 review
4 of 5 stars Reviewed 12 May 2013

I was greeted in a side room of the hotel on arrival, decorated nicely with subtle pink crystals, our slippers, bathrobes, champagne and fruit were laying out in the room. I knew at this point that the Hythe Imperial has this sort of weekend down to a 'T' when making guests feel pampered, relaxed and very welcome. The dinner and... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Thank you very much for taking the time to write a review and for your compliments. I am delighted to hear that you and your friend enjoyed your spa treatments, food and services in your Hen party stay at the Imperial. I will ensure that your comments are passed on to the team, as I am sure that they will... More

Margate, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 May 2013

We went for a two night stay booked with Travel Zoo dinner bed and breakfast, the staff very friendly, but the hotel is very tried we were lucky to get a free upgrade so our bedroom had a lovely sea view. we stayed seven years ago but it gone down hill badly, the restaurant had ran out of a few... More

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kent
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 9 May 2013

2 night stay over the May bank holiday. Wardrobe a resess with curtain, carpets sad. Bathroom could have had a powerful shower. The lift needed a good clean. Reception staff helpful. Got woken up early from the boiler noise. Brilliant Kazbar, could have sat in there all afternoon.

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Many thanks for taking the time to write a review, we really value your feedback. We are renovating areas of the hotel and we are planning a full renovation in the near future to update and improve all of our rooms and facilities. I am pleased to hear that you enjoyed your stay and the Kazzbar terrace was a highlight... More

Ashford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 May 2013

Had a great night out with family and friends at the Live music night down in the Kazbar at the Hythe Imperial. 2 courses for just £10 really good food, great value and we had two young lads playing an acoustic set with some great covers - Staff were really friendly, Daren our waiter was great and really looked after... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Dear Guest Thank you for reviewing your recent experience in our Kazzbar at The Mercure Hythe Imperial. I am delighted you enjoyed your venue and would recommend it to others - please feel free to do so! We hope to welcome you back very soon kind regards. Fran Ruano General Manager. More

Hampshire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 May 2013

Just a bed and breakfast stay over the May bank holiday.Sea view great but room very small. Bed comfortable and crisp linen. Wardrobe a resess with curtain, carpets sad. Chair in bad condition so much so I wouldnt sit in it. Bathroom ok. I am sure this wonderful old building in its day was magnificent and parts still show signs... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Many thanks for taking the time to write a review, we really value your feedback. I can confirm that we are renovating areas of the hotel and we are planning a full renovation in the near future to update and improve all of our rooms and facilities. I am pleased to hear that you enjoyed your stay and we look... More

Rochester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 May 2013

The whole place was spick and span. The smartly dressed staff were all friendly. The spa area was very good although the pool could be warmer. The room was clean and comfortable but next to the lift which was noisy throughout the night, especially at 5am when a noisy party retired from the bar and then the bloody pidgeons started... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Thank you for taking the time to post a review of your stay with us. I am pleased to read your kind words, I will ensure you thoughts are shared with my team, they will be delighted to hear you enjoyed your stay. We hope to have the pleasure of welcoming you back to the Mercure Hythe Imperial very soon.... More

Chelmsford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 May 2013 via mobile

Stayed on a Friday night dinner +B&B Don't expect opulent luxury. The first room we were given looked out onto a huge concrete flat roof. The second was supposedly an upgrade with a sea view. Very small and right next to the lift so quite noisy. Bed was good and comfy though. The pool and spa are was spoilt by... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Many thanks for your feedback, as it is very important for us. I am pleased to hear that you enjoyed your stay and we are taken note of your comments in order to improve the areas you highlighted in the restaurant. We look forward to welcoming you back in the near future and hopefully provide you with an opportunity to... More

westmidlands
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 May 2013

We have just returned from a four night stay in this brilliant hotel. We stayed here three years ago on an organised tour and the food was so poor you could not recognise what you were eating, however after complaints to the tour organiser the food was upgraded to excellent. The bed was so comfortable it was like sleeping on... More

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HytheImperial, General Manager at Mercure Hythe Imperial Hotel & Spa, responded to this review
19 May 2013

Many thanks for taking the time to write a review, we really value your feedback. I am pleased to hear that you enjoyed your stay and the food quality has improved from your last visit three years ago, we look forward to welcoming you back in the near future. Kind Regards, Fran Ruano, General Manager More

 
 
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Additional Information about Mercure Hythe Imperial Hotel & Spa

Also Known As:
Mercure Hythe Imperial Hotel
Mercure Hythe Imperial Hotel Hythe
Mercure Hythe Imperial Hotel And Spa
Accor Hythe Imperial
Hythe Imperial
Imperial Hotel Hythe
Mercure Hythe Imperial Hotel & Spa Kent
Address: Princes Parade, Hythe CT21 6AE, England
Region: United Kingdom > England > South East England > Kent > Hythe
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Hythe
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Mercure Hythe Imperial is a four star Victorian seafront hotel with stunning views over the English Channel. It boasts over 100 en-suite bedrooms, leisure club, spa facilities including ESPA treatments, indoor pool, 9 hole golf course, 6 function suites, 2 restaurants, 2 bars and is licensed for civil ceremonies.Wireless internet available throughout, 24 hour room service and free parking.Close to Dover Ferry Ports, Channel Tunnel, Ashford International and the Eurostar. Explore the Kent countryside and attractions such as Romney Hythe & Dymchurch Railway & Port Lympne Wild Animal Park The hotel is currently being renovated. There will be minimal disturbance with respect to guest stays and the leisure facilities. ... more   less 
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Mercure Hythe Imperial Hotel & Spa
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