We stayed here for our daughters first birthday and the staff, particularly reception and the restaurant made what would have been a good stay into a fantastic stay. The staff couldn't do enough - very helpful & friendly without being overbearing. Jolanda, on reception, particularly helpful. In all of our travels, the best hotel staff we've ever come across. The...
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It is very encouraging to hear that you found breakfast excellent. We have been improving the whole breakfast experience since I turned up in Oct.
The rest of the food is next as we have a brand new head chef starting next week who is guaranteed to take the quality of food up to the next level and beyond.
Thank...
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My husband booked this as a surprise birthday treat and it was absolutely wonderful. An early check in was no problem and we recived a warm welcome in very cold weather. The room was spacious and comfortable. The staff were extremely friendly and helpful . The food was delightful , and there was no problem to tweak the menu to...
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Happy Birthday!
It was no problem to provide the gluten free food, nor would it have been had you asked for anything else. It was a real pleasure to provide what you wanted and thank you for the kind comments.
Yours aye,
Angus
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My husband and I (rufus our dog came to) have just returned from a 3 nights stay at the Otterburn Tower and could have stayed for another 3, the staff were very friendly and could not do enough for us \the room was big and warm, comfortable bed, luxury towels and bed linen. The breakfast was exceptional. Great value for...
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Firstly, I would just like to say thank you for the review. It is always a pleasure to know that someone has enjoyed their stay.
Secondly, as of now, due to the hotel being under new management (since Oct 11), we are employing a new policy whereby every review on Trip Advisor will be responded to, good or bad.
We...
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we had two nights stay room 7 amazing ,breakfast most plentyfull and the twoevening meals were excellent .All the staff were exceptionally friendly and helpfull .We look forward to our next stay there.thankyou to the staff.
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Lovely hotel, great staff, good food and comfortable rooms! Would recomend again.
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Had two nights in December using Groupon vouchers. Cold and icy outside - especially the car park but inside we received a very friendly welcome. Afternoon tea was wonderful sitting in front of an open fire.
Room was spacious and cosy, with rumours of a ghost but we slept safely and soundly!
Ate in the Stables bar which, as this...
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Room and bed lovely. Breakfast lovely. Only bad thing was the food on the night.
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We arrived at about 1pm on Saturday 10th Dec and our room was already ready so we checked in early. Had an enormous afternoon tea of sandwiches, cakes, scones and tea. Delicious!
Our room was clean and comfortable and we had our evening meal in the Stables restaurant and had a great steak dinner. Unfortunately there was a fire alarm...
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We had a family party of ten to celebrate an 80th Birthday, all having afternoon tea and cake then evening dinner followed by drinks in the lounge before eventually retiring to bed. Our welcome on arrival was by helpful smiling staff who pointed us to the 'Stables' bar while our rooms were readied - we were early. Everything was spot...
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Stayed 2 nights on a Groupon Voucher and had a very well earned break ! Very friendly welcome the moment we arrived the receptionist Louise was very courteous on arrival,we were shown to our room which was very spacious,very clean & cosy The curtains had been drawn & bedside lights were on which made it feel warm and welcoming on...
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