Nice stay; comfortable large room. Very nice breakfast. The area isn't particularly salubrious but fine for commuting. Bathroom was spacious but shower/bath a little basic.
Overall, comfortable stay.
More
Dear Alexansonja,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to the Hilton Croydon. I was glad to read that you had a comfortable stay with us at Hilton Croydon.
Thank you once again for taking the time and trouble to provide your comments and for your custom. I do hope that we...
More
Had just a 1 night stay and it was fine. There were not many people in the hotel so we had the place to ourseves....Great! Just how i like it.
Looked after superbly for breakfast and evening dinner. Thanks to you all for that. Restaurant food was hot and tasty.
Free parking on site and it is a good place...
More
Dear thiswilldo,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to the Hilton Croydon. I was glad to read that you had a pleasant stay with us.
Thank you for your comments regarding our food, service and Restaurant. As for the swimming pool, unfortunately, the pool, sauna, steam room and Jacuzzi facilities were...
More
Stayed here overnight in jan 2012.
As you would expect from a standard Hilton really.
Clean rooms
Spacious Bar / Lounge
Restaurant provided tasty food in present surroundings.
Parking is free and during my stay I found a space to park with ease.
My only criticism would be that reception was under staffed and check in took an age.
I...
More
Dear Brin710,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to the Hilton Croydon. I was glad to read that you had a pleasant stay with us.
Please accept our apologies regarding the slow check in at reception. This issue is being addressed by our Front Office Manager.
Thank you once again for...
More
Not sure if we stayed at the same hotel as some of the other reviewers. We stayed on 14th January, first impressions were very good. Check in was very straightforward, my only difficulty was understanding the accent of the receptionist, they were extremely efficient. Was a little concerned when I saw that the function room was set up for a...
More
Dear Oldsandals,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. It is always a pleasure to receive feedback from guests.
I was glad whilst reading your comments that you generally enjoyed your stay. All guests comments are shared with all team members and it is always good when we have...
More
I stayed here in the mid of the month..As all, i can say that it was really very good experience. The check in staff were very gentle and kind. The rooms are good, good parking and breakfast was too good. I really appreciate the service of their restaurant staff in dinner. There was a guy, i think so his name...
More
Dear Authur L,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. Your comments and feedback are very much appreciated as it shows us where we are doing great and also where we may need some improvement.
We keeping trying our best to make our guests feel welcome, comfortable and cared...
More
This is a distinctly average hotel. Following on from others on trip advisor I made sure that I got one of the new rooms on the first floor. I am very pleased that i did because the new rooms aren’t up to much either.
This hotel really only meets the minimum standard that you would expect from a Hilton. Not...
More
Dear Oliver w,
Thank you for taking the time to comment on Trip Advisor after your stay at the Hilton Croydon. I am sorry that you feel that our hotel in your opinion is average.
I am glad that you got one of our refurbished rooms as we do have ongoing refurbishment plans in place and are working our way...
More
Stayed for one night recently as the hotel was near an appointment in Croydon. The public areas are actually quite nice, with an open, airy bar area and the attractive main restaurant (The Larder I believe it was called).
As far as the rooms are concerned, they are very tired and don't meet the standard of most Hilton's I've been...
More
Dear Cdnmojo ,
Thank you for taking the time to comment on Trip Advisor after your stay at Hilton Croydon. Your observations and opinions are appreciated as they enable us to access the standard of our facilities and services and monitor it to see if we are meeting our guest’ needs and expectations. I was sorry to read that there...
More
Room was big and nice. Room service was wrong twice and was charged incorrectly. Breakfast is charged at a very high price unless you book in on check in, however they did not tell me that I could have had it cheaper until my third breakfast. Their reason was because they do not tell people of their offers as it...
More
Dear Unitedlegend,
Further to your recent stay here at Hilton Croydon, I would like to take this opportunity to thank you for taking the time to give your comments on Trip Advisor.
As a hotel we really value receiving both positive and negative feedback which allows us to focus on where further improvements and training may be needed. Please accept...
More
I stayed in the hotel for one night in December in a junior suite with my partner and young daughter. When we first walked in, the hotel had a very welcoming atmosphere. We had booked online and requested a cot in the room but found that we had an extra bed instead, however, the receptionist was very helpful and the...
More
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. We value both positive and negative feedback from guests as this helps us to grow and improve our services.
I am glad that you found our Hotel in the ideal location for your visit to Croydon and that you also found our...
More
Booked 4 rooms at this hotel - one of which was a junior suite - glad we had all the rooms at a good rate as they were all in need of a refurb. Expected the suite to be much better - it was large and that was about it
Bathrooms left a lot to be desired - old, shabby...
More
Dear Debs4662,
Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. It is always a pleasure to receive feedback from guests.
As you mentioned in your review, we are do have ongoing refurbishment plans in place, two floors have been completed and we are working our way through the hotel dealing...
More
264 Reviews
199 Reviews
173 Reviews
