I had a very pleasent stay at The Norfolk House Hotel. I was upgraded FOC to a double room from a single & the room was better than expected. Location in easy reach of London for theatre trips. Only fault was limited parking. More

On first inspection the room was of ok standard after walking through a maze of corridors. the shower was a good quality power shower. Halfway through the second night all electric and lighting went in our room. Straight away I spoke with reception who advised nothing they could do until morning but did not offer an alternative room. in the... More

I managed to find a very cheap, last minute deal online, via laterooms for a same day booking to this hotel and at £35 for the night for a double "ensuite" room was expecting a really shabby , small, poorly run little B&B. Not so, the place had ample parking, was much larger than expected inside. The staff I found... More

During my journey to london i had booked this hotel for 10 days and my experience was good and rate is not high and location is also good. There are some indian restaurants at walking distance.Staff is also very co-operative. More

This could quite possibly be the worst hotel I have ever stayed in!!! The hotel is not only in one of the most frightning areas I have ever visited but is filthy dirty and undergoing extreame renovation, which are dispite what any website may say no where near finished. Outside our room were dust sheets and filth, no wallpaper on... More

I am a travel agent and having stayed at various different hotels in the world from the lowest budget up to the best 5 star... this has to be by far the worst experience i have encountered from a hotel..... reasons : staff are rude, even on check in very arrogant! i had to ask the nuight manager ( MR... More

Stayed at this hotel for two nights, after reading all the negative comments prior to my arrival to say i was dreading it was an understatement.. . I have to say i was very pleasantly surprised and for the money paid for the two night stay I could not have asked for much more. I was fortunate enough to stay... More

Stayed here for 2 nights and after reading all the poor reviews prior to our visit was pleased to see that the refurbishment taking place now is really improving the hotel overall. We were probably the first people to use one of the newly decorated rooms. There is still things that need to be done to bring this hotel up... More

This was the worst place I've ever stayed in! POOR customer service at the front desk, room is NOTHING compared to the picture. People were in and out of my room (construction workers) and tools were all over the hallway. My room smelled of paint! I opened a window to air it out, went downstairs, and came back up to... More