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Premier Inn Epsom Central Hotel Reviews, Epsom

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Premier Inn Epsom Central

2-4 St. Margarets Drive | Off Dorking Road, Epsom KT18 7LB, England
Hotel amenities
Premier Inn Epsom Central
3 traveller photos
Ranked #1 of 7 hotels in Epsom
4.0 of 5 stars 131 Reviews
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131 reviews from our community

    Trip type
Traveller rating
    54
    50
    20
    5
    2
Date Rating
Boston, Massachusetts, Usa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“8 night stay”
4 of 5 stars Reviewed 10 May 2013

Very comfortable beds, spacious quad room. Ample room for a longer visit. Quiet. Good price. However,booking on-line from North America a big problem, we were charged 5 separate times for unconfirmed bookings. Was resolved, after much inconvenience. Further concern is the ventilation especially for a longer stay, the smell of dampness was unpleasant. The bathroom showed evidence of black mould... More

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Review collected in partnership with premierinn.com

Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
11 May 2013

Thank you for taking the time to review our hotel. I am sorry to hear that you had some problems booking on line but thankfully everything was resolved for you. We take all our guest feedback seriously and your comments regarding the issues in the bathroom will be looked into as soon as possible. Thank you very much for bring... More

Lieca
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great value for money with high level of housekeeping”
5 of 5 stars Reviewed 7 May 2013 via mobile

A really pleasant stay had by all of my family with a fantastic restaurant attached where tve staff were exceptional very close to chessington world of adventures. Child friendly would recommend for any family who are going to chessington for a short break.

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
8 May 2013

Thank you for taking the time to review our hotel. It gives us great pleasure to know that you had a wonderful stay with us. Your lovely comments will be passed on the housekeeping team as well as the restaurant team. We always aim to provide our guests with the best hospitality that we can give. We look forward to... More

cheshire
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Not quite premier this time”
3 of 5 stars Reviewed 1 May 2013

I usually really like Premier Inns but was a little disappointed this time. Although only there for a one night stay I had a large case as I was going on elsewhere the next day. I arrived late evening and there was only one man on reception who was friendly enough. He had seen me arriving with my large case,... More

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
4 May 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues... More

Yorkshire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice Welcome”
4 of 5 stars Reviewed 24 April 2013

On arrival at this hotel we were greeted with a warm welcome and quick check in by the lovely staff on reception. Our rooms were clean and up to date with all the usual facilities. Epsom centre is within walking distance and the hotel has a car park.

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Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
25 April 2013

My team and I would like to thank you for your positive feedback. We endavour to make sure all our guests have a pleasant stay so it is always a pleasure to get such great comments. We look forward to welcoming you back in the future. Kind regards, Hotel Manager, Marta T. More

Bognor Regis, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Not what I expected”
3 of 5 stars Reviewed 12 April 2013

I had stayed here several times in previous years with no problem. This time the room smelled musty like damp carpet, the internet service was so intermittent that it was almost non existent, in spite of having paid for 7 nights. Evening restaurant service and food quality was disappointing. Breakfast chef was good, but table service was incredibly slow. Buffet... More

Was this review helpful? Yes 2

Review collected in partnership with premierinn.com

Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
4 May 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our Hotel and Restaurant did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that... More

West Linton
1 review
1 helpful vote 1 helpful vote
“A Very Good Experience”
5 of 5 stars Reviewed 10 April 2013

The staff in the Premier Inn were excellent with cheery, smiley greetings and were very helpful. Likewise the staff in the associated Whitbread Haywain where breakfast was enjoyed despite machine probs. Effects of Indigestion at 3am were distracted from by energetic and noisy love-making from couple two doors down!

Was this review helpful? Yes 1

Review collected in partnership with premierinn.com

Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
14 April 2013

Thank you for your lovely comments about the staff, they shall be very happy to know that their hard work made a positive impact on your stay. We feel we have a great team here and we always strive to do our best for every guest. I hope we'll be welcoming you back in the near future. Kind Regards Marta... More

Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Health side is better”
3 of 5 stars Reviewed 7 April 2013

Stayed for 3 nights over Easter. Typical comfy clean room so good marks. Food and service in the pub next door would have been below average if it was not for Fi. She worked her socks off and was always helpful and smiling. However food was slow and below standards normally delivered from premier. If you need to stay in... More

Was this review helpful? Yes 1
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
14 April 2013

Thank you for your feedback. I am sorry to hear that you encounterd some problems regarding the food and service. We are working with the restaurant team to improve this issue. We hope you will be staying with us again in the future. Your great feedback about Fi will be passed on to her. More

Lancaster, United Kingdom
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Returned again for a totally predictably welcoming stay”
5 of 5 stars Reviewed 11 March 2013 via mobile

We come and stay at this hotel to see our granddaughters. On this stay we asked for a family room as we checked so a granddaughter could stay with us. No problem and no extra charge. The evening meal was very busy as it was Mother's Day. The food is predictable and adequate. The star of the place is Fi... More

Was this review helpful? Yes 1
See 3 more reviews by hornbydavidc for Epsom
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
14 April 2013

The Team and myself would like to thank you for leaving such a positive feedback about your stay here with us at Epsom Central Premier Inn. I’m glad to hear that you enjoyed our hotel and had a pleasant stay with us yet again. We are very passionate and extremely value our guest's feedback. Thank you once again and we... More

Dover, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
“"Nothing to fault, superb location"”
5 of 5 stars Reviewed 25 February 2013

Great price, superb location, staff couldn't do enough for us. Always smiling! Can actually make a huge difference when you come across Team like that. Good size, very clean rooms. Would definitely recommend. There is Restaurant Brewers Fayre next to hotel. Fabulous all you can eat breakfast. We had a great first experience and will be using this hotel again.

Was this review helpful? Yes 1

Review collected in partnership with premierinn.com

Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
14 April 2013

Thank you for your lovely comments about the staff, they shall be very happy to know that their hard work made a positive impact on your stay. We feel we have a great team here and we always strive to do our best for every guest. I'm glad to hear we'll be welcoming you back in the near future. Kind... More

Wetherby, United Kingdom
1 review
1 helpful vote 1 helpful vote
“First Time in Epsom”
5 of 5 stars Reviewed 24 February 2013

In epsom for two nights for a family wedding, there was nothing we could fault with this hotel all things considered, nice quiet spotless room, very pleasant staff, my first time in a Premier inn but would definately use again based on this experience!

Was this review helpful? Yes 1
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central, responded to this review
14 April 2013

My team and I would like to thank you for your great feedback. We are pleased to know that you had a very pleasant stay here at Epsom Central and appreciate the time taken to leave us this feedback We look forward to welcoming you back for another stay. Many Thanks, Hotel Manager Marta T More

 
 
Premier Inn Epsom Central
Premier Inn Epsom Central
4.0 of 5 stars 131 reviews
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Additional Information about Premier Inn Epsom Central

Also Known As:
Premier Inn Epsom Central Hotel
Premier Inn Epsom Central Hotel Epsom
Premier Inn Epsom
Address: 2-4 St. Margarets Drive | Off Dorking Road, Epsom KT18 7LB, England
Region: United Kingdom > England > South East England > Surrey > Epsom
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 7 hotels in Epsom
Price Range: $$
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Premier Inn Epsom Central
2-4 St. Margarets Drive Off Dorking Road
Epsom KT18 7LB
England
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