I stayed here for two nights and had booked a room for two adults and one child. I arrived at 18.30 and the girl at the reception was not the least bit interested in helping me out. I checked had a cot been organised in the room and she checked and said no. She then further told me that housekeeping... More

On arrival...attentive staff on reception. Our room was spacious, generally clean although tv and cd system had tempremental controls. Nice bathroom. Hotel would meet its 4 star rating if it wasnt for our breakfast experience. Shown to table and went to use self serve breakfast. On serving out hot breakfast, we were met by a rude chef who made it... More

I stayed a couple of nights for a family occasion nearby. I walked here from Norbiton station in about 20 minutes, and it was an easy enough stroll. Beware the numbering of properties on Kingston Hill! The numbering is not sequential, you have further to go even when the numbers suggest you might have passed the hotel! The receptionist was... More

My husband and I stayed here for our wedding anniversary recently and we were very impressed with everything . We were greeted by very friendly staff and the manager in particular who upgraded our room. The food in the restaurant was excellent and breakfast in our room was plentiful and delicious . We will definitely be coming back!

This hotel is one of only a few in Kingston upon Thames . It is billed as 4 stars. I was recently at a post funeral reception here. The buffet was only ok - pastries were good chicken undercooked , wine average . The setting was ok as it has a large garden for good weather . The house menu... More

Stayed here in October 2012. Had a very cozy feel considering the weather (working fireplace by the entrance gave it a lovely ambiance) and the rooms were spacious and had everything I needed. Heating was good too which was a relief! Good location for Kingston and the restaurant & bar look top quality. Typical room rate seems a bit steep... More

Stayed there on a Groupon deal. In general very impressed with the staff and the manager in particular. Food and service excellent. Free internet and a fridge in the room a bonus. Only downsides are the bedroom walls are a little thin and shower pressure could be better

Friendly accommodating staff under the watch of an Irish lady. from the moment we arrived we we were made feel comfortable. Rooms were quiet clean and comfie. Food in the restaurant was great as was the breakfast in bed. A comfortable bar with an open fireplace in the reception was perfect for a relaxing drink. We stayed for a rugby... More

I ended up in this hotel by sheer coincidence. I have since returned and will carry on doing so whenever I'm in the area. It is a friendly hotel with charm in spades, very good service and good food. The stuff are helpful, the inner courtyard is a little delight and I love having a room with a balcony facing... More