This hotel/B&B fell far short of the image it portrays on its website, especially when charging £125 per night for a double room. Our room’s bed sagged considerably; the mattress provided little support and was so lumpy the springs could be felt through a topper so little sleep was had. We were readily offered a different room the following morning.... More

My friend suggested this Hotel to stay in and I did really enjoy. Everything was so perfect. The welcoming was good and the staff was very friendly and helpful. I knew the hotel was small and it was great because I could feel really relaxed. The breakfast was ok for me. I wasn't here for the food. I saw some... More

The rooms were small and not particularly attractive. The bathroom was also quite small. If you had the misfortune of being in a room downstairs it was akin to being in a garden shed. However, the bed was comfortable. Plumbing was also a problem: it felt as though we were on a building site if somebody flushed the toilet above... More

Lovely location, helpful staff and very comfortable beds. Easy to get into central London for the theatre and the surrounding area was a nice escape from the hustle and bustle. Nice. The comment below seemed vert negative to me, perhaps they were understaffed on that one occasion. Cheaper than staying centrally and it was certainly a relaxed environment, which was... More

We just wanted to try another Hotel in the Kingston area, so we chose the Chase Lodge Hotel, which is rated as a 3 Star Hotel. The booking conditions were already different than at any other hotel we had ever been to. Our credit card no. was queried twice before our arrival, which meant that we were to be charged... More

Stayed at this hotel last night. One of our party was unable to make it and I had hoped I might be upgraded to her double room. I was not and was unable to find out if the room had been used or not. My room was the Jane Seymour and I was quite surprised that it was a bit... More

This is NOT a boutique hotel, it is a low grade B&B with costs of a 4* B&B. It is in a good location and has visually appealing images on its website. The reality of our stay was quite different. We had a twin bed room, we could not sleep the mattresses on inspection at 2am were poor quality and... More

We stayed here recently and really liked it. My only issues are the room was extremely small and having one of the ones under the building there was a bit of noise from the floor above whenever anyone came in or left the building. Other than that it was great.

I stay at the Chase Lodge on a regular basis (1-2 every week) and they never fail to deliver! Good Customer Service and accommodation and for the location, good room rates! The location is perfect for visiting Hampton Court and is a 5 mins walk from the train station. The Village of Hampton Wick is delightful and has everything that... More