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BEST WESTERN Reigate Manor Hotel

Reigate Hill, Reigate RH29PF, England
Hotel amenities
BEST WESTERN Reigate Manor Hotel
Ranked #2 of 3 hotels in Reigate
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98 reviews from our community

    Trip type
Traveller rating
    15
    17
    29
    18
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Date Rating
London, United Kingdom
1 review
5 of 5 stars Reviewed 18 May 2013 NEW

All the Reigate Manor staff pulled out the stops for our Dinner & Dance held on Sunday 5th May 2013. From the moment we arrived and one of the young waitress being dropped off for work offered to help carry the flowers and raffle prizes from our car. Having two staff on the front doors to welcome all our guests... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
20 May 2013

Many thanks for your kind words and I am glad that you and your friends had a great evening! We look forward to seeing you back at the hotel next year! More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

On the 5th May we had our annaul Dinner Dance for the Wimbledon Greyhound Owners. We had 92 people attending and I can honstly report that i never had one moan . the food was suburb all the plates went back empty. the rooms were all very clean and tidy and all staff from front of house to the cleaners... More

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
8 May 2013

Alan, thanks for the kind words! Glad everyone had a great night! Look forward to another great night next year if not before! More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 May 2013 via mobile

I stayed at Reigate Manor on a training course with work in April 2013. We had a group discount achieving a rate of £68 per night per room. The room was of decent size with a double bed and appeared to be clean. It was however old, worn and dated in most places and there was a large crack the... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
8 May 2013

Thank you for taking the time to leave some feedback on the hotel. I am disappointed to hear your stay was not of a high standard. I am disappointed the food was not up to our high standards that we set and would be more than happy to discuss this further. My contact email is gt@reigatemanor.co.uk. Although our hotel is... More

Travellers are raving about these Reigate hotels

Leicestershire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 of 5 stars Reviewed 2 May 2013

The only good thing about this place is the French(I think) chap that was in the restaurant in the evening(1st May) and again at breakfast the following morning. Efficient & Affable. Room - Was not really a room but a pokey box that i couldnt swing a cat in even if i had one! Meal - Awful mix of flavours.... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
8 May 2013

Thank you for taking the time to leave some feedback regarding the hotel. I am hoping our email discussions outside of this forum have put the initial steps of renewing your faith in the hotel. I can guarantee we can improve on some of the basic errors that you received upon your next stay. I look forward to welcoming you... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 April 2013

After years of touring southern England searching for a satisfactory venue for an annual family lunch, the Reigate Manor Hotel was a real find! Yes, we could have a private room for Sunday lunch, at no extra charge – and the Carvery would still cost us just £17.50 a head. What we did not expect was that the lunch would... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
27 April 2013

Many thanks for your kind words. I am delighted that you and your family had a great time at our renowned Sunday carvery. I am glad your relative had a good stay at the hotel. Our rooms are situated over four floors with some rooms accessible on the same level as the function suites and reception for easy access. We... More

London, United Kingdom
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 51 cities Reviews in 51 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 26 April 2013

Awful. I don't know who they have in the kitchen but at a guess, it's either people who are not old enough to read instructions on packets or who are just making the worst job they can out of cheap ingredients and supplies they are given. I can't comment on the accommodation since I have never stayed and am unlikely... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
27 April 2013

Thank you for your feedback. I am very disappointed to see you did not enjoy your visits to the hotel. It would be useful to learn where we can improve from the events you attended. I would be grateful if you could please contact gt@reigatemanor.co.uk to discuss the matter further. More

Ilkley
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 25 April 2013

This best western can only be described as oldey worldy which in layman's terms means it could probably do with a lick of paint, and a possible refurbishment, having said that the food at the breakfast table was truly excellent, and recommended The hotel is a short distance from Reigate station although it would probably take 30 minutes to walk... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
27 April 2013

Many thanks for taking the time to pass some feedback on regarding the hotel. I am glad you enjoyed your breakfast! We should hopefully have some plans to modernise areas of the hotel shortly. I look forward to welcoming you back to the hotel later in 2013. More

Larkhall
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 17 April 2013

A business hotel, the rooms were very nice, bright, clean and comfortable but the public areas and corridors are in need of a makeover. First time I have stayed here would use it again when on business but will try other places in Reigate first. Breakfast was not very impressive the buffet continental part was OK but the cooked breakfast... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
19 April 2013

Thank you for taking the time to complete some feedback on the hotel. I am disspointed to hear breakfast was not up to our standard. I apologies as well for the iron, a very simple error which should of been picked up by the member of staff. Please feel free to contact me directly at gt@reigatemanor.co.uk if you are ever... More

Rugby
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 April 2013

I have stayed here before, but did not review it: a shame, as it really is one of the nicest "business" hotels around. Good location, reasonable prices, excellent service, comfortable rooms, very good food: says it all, really. No, it's not glitzy, nor is it very "smart", but it's welcoming, homely and one gets well looked-after. These are certainly MY... More

Was this review helpful? Yes 1
Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
6 April 2013

Thank you very much for your kind words! I will make sure the staff you mentioned are aware of your comments and it is always great too hear the team’s hard work is at the benefit of our customers! Thank you again and I look forward to seeing you back at the hotel over 2013! More

Harrogate, North Yorkshire
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 29 March 2013

I stayed for one night, on a business trip. Check in was friendly and welcoming and the room was perfectly good, comfortable and with free WiFi. It was clean and well equipped with the little extras such a toiletries and tea & coffee. One small gripe is that the hotel chooses to illuminate the outside of the building and this... More

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Giles T, General Manager at BEST WESTERN Reigate Manor Hotel, responded to this review
1 April 2013

Many thanks for taking the time to pass some feedback on about the hotel. I am glad the bedroom and amenities were to your liking. Our bedrooms are all equipped with both black-out blinds and curtains. This means that the illuminated signs on the side of the hotel should not cause any of our guests discomfort when sleeping. I am... More

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Additional Information about BEST WESTERN Reigate Manor Hotel

Also Known As:
Best Western Reigate
Reigate Best Western
BEST WESTERN Reigate Manor Hotel Surrey, England
Address: Reigate Hill, Reigate RH29PF, England
Region: United Kingdom > England > South East England > Surrey > Reigate
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #2 of 3 hotels in Reigate
Price Range: $
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BEST WESTERN Reigate Manor Hotel
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