Just returned home after having a very pleasant 'afternoon tea'. We felt the need to express our thanks to the staff who looked after us and who made it a very warm and pleasant experience. A good choice of sandwiches coupled with victoria sponge, strawberry meringues, chocolate eclairs and jam and cream scone all washed down with a nice pot...
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good hotel, good location, friendly staff, great english breakfast, good value.
room was too dark due to poor lighting, (simple to fix)!!
will stay again.
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Thank you for your thoughts . Great to meet you over Christmas and delighted you had a nice time in the hotel and enjoyed your days out in the area
We look forward to welcoming you back
Kind Regards
Giles Paul
General Manager
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Another party evening, this time at the Hickstead Hotel, and not too far from home for a change.
Hotels seems a reasonable place - staff are very good and attentive. Food and entertainment were first class, although the room was not very full (about 30 persons I guess in total).
Rooms are basic but OK - adequate for the price....
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Delighted that you enjoyed your Christmas party at the hotel and were well looked after .
My apologies your remote was not working properly , but glad you enjoyed the service given to you
Kind Regards
Giles Paul
General Manager
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This is a fantastic hotel - and you should find an excuse to stay here.
In order of growing 'impressiveness':-
1. The restaurant and bar are pleasant and well furnished. There seems to be a few locals that dine in the restaurant as well as the guests - which is always a good sign. Both had a good buzz without...
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We really appreciate such a positive response .
Having persuaded you to try us , confident we could give you a good experience it bis great to get feedback that shows we are doing the right things .
I have a great caring team here and they will be delighted to see and here this .
Do come and see...
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It's not glamourous, no comfy lounge, lighting too bright.
But the team work very hard to keep guests happy and looked after.
Hassan and Patricia work long hours and very hard, always with a smile.
£99 room, dinner (inc wine) and breakfast - a bargain.
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Thank you for your comments .
I was delighted to hear that you enjoyed your stay and were looked after by the team .
I know that they pride themselves on looking after guests and take great satisfaction from this , so your acknowledgement is very much appreciated
Do come back
Giles Paul
General Manager
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Situated just off the A23, it was near where we wanted to be. Far enough away from the main roads to be quiet enough to hear the quacking ducks in the nearby pond. Rooms were a decent size; we had the double + single family room with a rear facing aspect. No aircon but the window was sufficient and quiet...
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Thank you for taking the time to post your feedback and comments .
I am glad you had a nice time with us and look forward to seeing you again if you need a short break . You will be pleased to know that the TV problem is now resolved
Kind Regards
Giles Paul
General Manager
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My husband and I stayed here for one night to celebrate our wedding anniversary, the room was very clean and comfortable. We had a three course dinner in the restaurant which was excellent (treacle tart best ever) Buffet breakfast was just as good. Staff are very friendly and helpful and although there was a wedding reception on we were not...
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Thank you for your lovely comments . Great that nyou enjoyed your anniversary with us and were not disturbed by others taking the plunge . We look forward to seeing you again soon
Kind Regards
Giles Paul
General Manager
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We stayed here for one night, the room was very clean and comfortable, the only problem we found was insufficient lighting- perhaps a little too ambient!! We had dinner in the restaurant and it was fabulous! three courses and not one complaint and possibly the best shortbread we have tasted!. Breakfast was just as good, plenty on the plate and...
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Delighted you had a good experience at the hotel and enjoyed your visit .
Thank you for your great comments about the food and service .
The Food and beverage and kitchen staff were delighted to get such greta feedback .
come and see us again soon
Giles Paul
General Manager
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Stayed here August Bank Holiday Weekend-for a party .This is one of the most staff friendly hotels I have ever stayed in nothing was too much trouble. Small hotel. Room clean ,comfortable bed, everything you need in room..Dinner in restaurant was good value, again staff first class. Breakfast was good plenty varitey & lots of it......., just avoid scrambled eggs,!!!...
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Thank you for taking the time and trouble to post some comments on trip advisor .
We really strive to offer a friendly welcoming environment and are delighted that people appreciate it .
My apologies that you were not offered other eggs at breakfast , as all types of eggs are on the menu , but hopefullly on a return...
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We stayed at The Hickstead for 2 nights (Sat-Sun) in August. We got a great deal through Classic Lodges which got us a free three course dinner in the on-site restaurant and a choice of either cream tea or a bottle of wine. We chose the cream tea. Our second night was just bed and breakfast but that was also...
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Thank you for your comments . I am delighted you had a briiliant weekend with us and we look forward to seeing you return in the near future
Kind Regards
Giles Paul
General Manager
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