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Hilton London Gatwick Airport

4.0 of 5
South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
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Hilton London Gatwick Airport
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2,024 reviews from our community

Traveller rating
    355
    705
    530
    255
    179
See reviews for
Families
432
 
Couples
835
 
Solo
170
 
Business
293
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
ireland
Top Contributor
115 reviews 115 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

Whist most reception staff are very good, Laura ( who was on reception the evening on 23 May) was excellent. The location of this hotel in Gatwick south terminal makes travelling so much more pleasant. The excecutive lounge was one of the best. Highly recommended.

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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

This hotel is great and really handy for teh airport as it's connected to the terminal by covered walkway. From the moment we stepped into the hotel the staff made us feel welcome. Our rooms were modern, spacious and very clean. We were greeted with wine and nibbles too! The Executive lounge was fantastic and the continental breakfast was fresh... More

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Stoke-on-Trent, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 22 May 2013 NEW

Check in was quick. Room was small but big enough for one person, would have struggled if there had been 2 of us. Needed ear plugs to get to sleep because of the noise from surrounding rooms. Room was clean though. Food was very disappointing. The buffet was very busy and the food quality was poor. I would not recommend... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
24 May 2013

Thank you for your very direct comments and feedback which are very much appreciated. I am sorry to read of your disappointment regarding the food quality and my Exec Chef has asked for his apologies to be linked with mine. Rest assured we will review and monitor the areas mentioned. Best regards, Guy Hilton. GM More

Kirriemuir
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

Myself, my husband and our two children stayed for one night recently in this hotel. As myself and my husband have stayed here before (be it over 5 years ago) I had fond memories of the hotel. Check in was painless and staff helpful but the room was shabby and absolutely stank of stale smoke, which we definitely were not... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
24 May 2013

Thank you for your comments and feedback and at the outset please accept my apologies for any disappointment experienced. Also for the smell of cigarette smoke. Sadly some guests still smoke in NON smoking rooms, which affects so many others. Whilst we make every effort to clear the smell, it affects the soft furnishings such as the carpets, curtains that... More

Canterbury, Victoria
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We had booked a flight to Toulouse, France and at a greatly reduced price, chose to leave Gatwick at 06h30 in the morning. This also gave us a full day in Toulouse. After careful deliberation, we decided not to wake our central London hosts in the wee small hours, or to risk public transport or taxis, and instead to stay... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
24 May 2013

Thank you so very much for your review of the hotel and I was delighted to read the comments and feedback both about the hotel and surrounding facilities. Kindest regards, Guy Hilton. GM More

Istanbul
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

We were welcomed and made feel at home by the excellent team (duty manager Jackie, night manager and the concierge; all great people!). Would have given better rating had it not been for the old and dated rooms (not properly cleaned either) as well as guests smoking in non smoking areas. Also no free wifi in the rooms s a... More

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Exeter, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 May 2013 NEW

Booked the Hilton for one night before our trip, was easy to find in the maze that Gatwick can be, a very nice clean Hotel and Room. The Lobby was impressive and had a nice open feel to it. We used the restaurant onsite and that also was very nice, although perhaps a little limited for choice on the menu,... More

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kent
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 20 May 2013 NEW via mobile

Stayed for 1 night before a early flight, room was very basic and the bed was really uncomfortable and noisy!!! We have stayed at lots of airport hotels and this was the worst!!! You could hear the airplanes as the sound proofing was awful, drink prices were astronomical £9 for a glass of wine!!! We will not be staying here... More

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Southampton
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

We stayed for one night before an early morning flight out of Gatwick. Because we were checking in at bed time and leaving early in the morning, we only booked the basic room but I think they upgraded us to a better, more modern room in the new wing. The room was spacious and well equipped with a separate shower... More

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Port of Spain, Trinidad
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 19 May 2013 NEW

Stayed here on the night before the flight to Trinidad. To get to the hotel one does not have to leave the airport which is great for an exhausted traveller. By just following the signs it is easy to find. The dinner and breakfast were unexpectedly good for a small hotel. This hotel is ideal for the weary traveller who... More

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GuyHilton-GM, General Manager at Hilton London Gatwick Airport, responded to this review
24 May 2013

I was absolutely delighted to read your comments and thank you so very much for taking the time and trouble to compliment the hotel. Kindest regards, Guy Hilton.GM More

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Hotel Summarization (Beta)

What travellers say

  • South Terminal(108)
  • Car park(36)
  • Executive Lounge(31)
  • Early morning flight(30)
  • New wing(19)
  • Very nice(16)
  • Family room(15)
  • Early flight(14)
  • Very good(13)
  • Good night(12)

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Lowfield Heath RH6 0LL, England
Phone Number:
Region: United Kingdom > England > South East England > West Sussex > Lowfield Heath
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Lowfield Heath
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Hotels.com, Agoda, Tingo, Venere and HotelsClick so you can book your Hilton London Gatwick Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton London Gatwick Airport Hotel
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton

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Hilton London Gatwick Airport
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