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Hilton Garden Inn Cincinnati/Mason

3.0 of 5
5200 Natorp Blvd, Mason, OH 45040
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Hilton Garden Inn Cincinnati/Mason
Ranked #3 of 19 hotels in Mason
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88 reviews from our community

    Trip type
Traveller rating
    48
    27
    10
    2
    1
Date Rating
Carlsbad, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2013

This hotel was in excellent condition and the staff were the best I've encountered in a long time... friendly, knowledgable, helpful... The only negative was that the bar closed at 10pm and the lounge was full of people...

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Review collected in partnership with Hilton Garden Inn

cacheflow, Front Office Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
17 May 2013

Thank you for taking the time to fill out a response. We appreciate your kind remarks. Hope to see you again soon. More

Redondo Beach, California
Top Contributor
66 reviews 66 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 11 May 2013

There is a Holiday Inn right next door, they share a parking lot and several other chain hotels in the area that are all much more appropriately priced. This Hilton Garden Inn has been nicely updated, as I think most around the country have/ are getting updated- but nothing within this hotel to constitute a premium in price.

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cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
13 May 2013

Thank you for taking the time to submit a response to your stay at our hotel. We take all suggestions seriously and we will take this up at our next team meeting. Thank you very much. Ray More

Buena Park, United States
1 review
4 of 5 stars Reviewed 7 May 2013

When I stay in Mason I usually stay with my sister, however, on this trip my sister's home was going to be full of out of town family for a college graduation in Cincinnati. The Hilton Garden Inn provided us with a quiet, safe and clean place to sleep, indoor pool for the kids, great location for easy freeway access,... More

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Review collected in partnership with Hilton Garden Inn

cacheflow, Front Office Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
17 May 2013

Thanks for responding and thanks for the comment about rates and seasons. We will review and make some adjustments for the future. More

Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2013

I stayed at this property for business this week and can say that the property is nice and conveniently located off of I71. I got a very good rate for the evening and the location is near the office I did business at the next day/The lobby is nice, complete with a bar/restaurant and the front desk staff was very... More

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cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
8 May 2013

Thank you for writing a review on trip advisor. We use every comment that we receive to help make our hotel a better place to stay. More

Mississauga, Canada
1 review
3 of 5 stars Reviewed 6 May 2013

Weird experience at the buffet... you have to walk there but the servers have to get you the food for some reason.. Gym could use updating but has basic equipment. Treadmills, elliptical (with broken handles) and bicycle. Free weights only go up to 50lbs. There's also a bench.

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Review collected in partnership with Hilton Garden Inn

cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
17 May 2013

Thanks for the review. You have a good point about the posters in the elevator. Hope to see you again soon. More

Fishers, Indiana
2 reviews
5 of 5 stars Reviewed 6 May 2013

We stayed here last weekend (May 3-5) so we could spend a day at King's Island. We arrived Friday night and when I went in to check in they had us in a room with 2 double beds. I asked if there were any King beds available and they were quick to put us in one without any problems. Even... More

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cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
17 May 2013

Thanks for the kind review. We hope see you again very soon More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013

I stayed at this property for 19 nights for a business trip. Upon arrival the front desk staff were extremely polite and professional, quickly checking me in so that I could proceed to the clean, spacious room which was comfortable. The air conditoning unit was rather noisy compared with other hotels I've stayed in but upon advice that this was... More

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cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
2 May 2013

We are in receipt of your comments regarding your most recent stay at the Hilton Garden Inn Mason We are very appreciative of your kind remarks about the quality of your stay. The employees and staff are committed to exceeding all of our Guests’ expectations and are always very pleased when a Guest lets us know we have accomplished that.... More

New Albany
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 28 April 2013

We ran a charity 5k at 7am and decided to drive down to Mason the night prior. We got this room at a good price from a website. When we checked in (after midnight) the guy at the desk was very nice and professional. The lobby was very clean. Check in was quick and off to our room. Unfortunately when... More

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cacheflow, Guest Relations Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
2 May 2013

We are in receipt of your comments regarding your most recent stay at the Hilton Garden Inn Mason We are very appreciative of your kind remarks about the quality of your stay. The employees and staff are committed to exceeding all of our Guests’ expectations and are always very pleased when a Guest lets us know we have accomplished that.... More

Erie, Pennsylvania
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 17 April 2013

We enjoyed staying at this hotel. The room and hotel were very clean. The staff was extremely nice and helpful. The hotel was in a nice area. close to a lot restaurants. The only thing that was disappointing was that they did not have a coffee stand. No hot water for tea or hot coffee to drink at night when... More

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cacheflow, Front Office Manager at Hilton Garden Inn Cincinnati/Mason, responded to this review
18 April 2013

Thank you for the kind remarks. We hope to see you again soon. Ray More

Fairfax, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 8 April 2013

Close to major highways, parking is well lit, and wonderfully quiet in the evening. I'm going again in June-my fifth stay. The beds are comfortable and adjustable.Lights and tv are perfect. Hair dryer actually works. The room is a comfortable size with room for two adults, easy chair,desk, frig, microwave, and yes-coffee that tastes good in the morning. Clean, bright,... More

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See 4 more reviews by Linda C for Mason
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Additional Information about Hilton Garden Inn Cincinnati/Mason

Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Hotel
Hilton Garden Inn Cincinnati/Mason Ohio
Address: 5200 Natorp Blvd, Mason, OH 45040
Phone Number:
Region: United States > Ohio > Warren County > Mason
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Mason
#3 Business Hotels in Mason
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more.Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, relax in the whirlpool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, coffee maker and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 
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Hilton Garden Inn Cincinnati/Mason
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