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All 12 West Chester hotels »

Comfort Inn & Suites

2.0 of 5
5944 West Chester Rd., West Chester, OH 45069 (Formerly Sleep Inn)
Hotel amenities
Ranked #4 of 12 hotels in West Chester
4.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    10
    10
    2
    0
    1
Date Rating
John M
Fort Wayne, Indiana
1 review
4 of 5 stars Reviewed 17 February 2012 NEW

I have been coming to your hotel for the past 10 years because of the service I received the first time I came for a stay. When checking in I asked if there was an Outback Steak House around. The young man said he did not know of one, but 10 minutes later he called my room and said, "Mr.... More

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RuthCAtlanta_GA
Atlanta, GA
1 review
5 of 5 stars Reviewed 16 February 2012 NEW

I would recommend your hotel to anyone traveling for business. Your staff is wonderful, friendly and attentive. The rates are reasonable and the rooms are clean. Close to everything!!! Thanks to Linda and your staff for everything! More

Was this review helpful? Yes
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
17 February 2012

RuthC, My name is Linda Halford I am the general manager of the Comfort Inn and Suites in West Chester, Ohio the heart of Union Centre. I have shared your kind words with my entire staff. We would like to thank you for recommending our hotel for corporate travelers. Our team recognizes that travelers both corporate and leisure have many... More

Kim G
Livonia
1 review
1 helpful vote
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I have had to travel to the West Chester area many times for work in the past few years and my experience staying at the Comfort Inn in West Chester has been by far the best experience over the years. I'll never stay anywhere but here when I have to travel back. The rooms were very clean as well so... More

Was this review helpful? Yes
Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
17 February 2012

Kim G, My name is Linda Halford I am the general manager of the Comfort Inn and Suites in West Chester, Ohio. On behalf of my entire staff I would like to thank you for your comments on our clean guest rooms in addition to a friendly smiling face when you arrive and depart. We do understand that everyone has... More

NsChamp
Tennessee
Contributor
17 reviews
31 helpful votes
5 of 5 stars Reviewed 5 January 2012

We were treated well and would recommend this over the more pricey venues close by. The property appears new, but is not easy to find. The room was excellent, no complaints. Would stay here again. More

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Westchestercomfort, Manager at Comfort Inn & Suites, responded to this review
27 January 2012

Hello NsChamp, I am the General Manager of the Comfort Inn & Suites, on behalf of myself and the entire staff I really appreciate the kind words you shared. At the Comfort Inn & Suites we realize that you have many lodging choices, we appreciate that you chose us we also appreciate that you took the time to share your... More

SKW78
Indianapolis, Indiana
Contributor
13 reviews
3 helpful votes
5 of 5 stars Reviewed 21 October 2011

This room was very comfortable and clean. Nice big bathroom. Great location in West Chester near GE, IKEA, shopping and restaurants. Breakfast included eggs (tasted fake), great bacon, sausage gravy and biscuits, waffle maker, pastries, fruit, cereal and yogurt. Offered free Cincinnati newspaper and Wall Street Journal. More

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Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
25 October 2011

I am the General Manager of the Comfort Inn & Suites in West Chester, Ohio. On behalf of myself and my staff I would like to thank you for the kind comments you made regarding the size of our rooms and the breakfast. As you stated we are very lucky to be within minutes of G.E.,Ikea, additional shopping malls, restaurants.... More

agat112
West Chester, Ohio
1 review
5 of 5 stars Reviewed 21 September 2011

I'm with a local business in the area of this hotel and they are absolutley FABULOUS to work with and the hotel is VERY VERY Clean !! In 4 years of placing guests in this location on and off (usually 3 or 4 guests per month) we have never had any type of issue. I've even stayed at this location... More

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Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
5 October 2011

I would like to thank you and your company for your continued business as well as the kind words you shared with the "TripAdvisor" visitors. The employees at the Comfort Inn & Suites in the heart of Union Centre are always striving to "impress our guests" and guest comments- positive or negative-are a great tool in customer satisfaction. We understand... More

whackyjack
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed 11 September 2011

We were in town for our sons wedding. Arrangements were made for multiple rooms for those of us from out of town(20+). We had two rooms and stayed for three days. The motel was clean, the staff was extremely helpful and courteous, and the continental breakfast included eggs, sausage gravy, and waffles. Our whirlpool room was spacious and clean. Housekeeping... More

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Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
5 October 2011

TripAdvisor reveiw- Thank you for your wonderful comments!! We strive to exceed the needs of our guests at the Comfort Inn & Suites in West Chester,OH. I am very happy to hear that our accommodations met or exceeded your needs and the needs of the guests that chose to lodge with the CI&S in the heart of Union Centre. I... More

tobbs51
Sunderland, United Kingdom
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 2 September 2011

Stayed here for 6 nights on business trip, have stayed previously at the Marriott near her. All in all it was good, very comfortable, I can agree with a fellow traveller that the rooms are a little tired and smell musty of smokevetc, the air conditioningnwas noisy, however, the place is comfortable and thevstaff are courteous which more than makes... More

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xxapmc
USA
Contributor
16 reviews
25 helpful votes
1 of 5 stars Reviewed 21 August 2011

stayed there 1 night. needed a place to crush after a long day of driving. hampton inn was booked, directed us to comfort inn. got a non-smoking room on 1st floor. while walking through a hallway smelled clorox. the room had old smell of smoke and carpet was old, dirty, and worn out. A/C unit was noisy. The smell of... More

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Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
6 October 2011

xxampc, I would like to thank them for sending me their concerns. I have researched the "TripAdvisor" comments they made after their stay. I am ready to submit my response and thank the guest taking the time to advise us. Guest comments "good" or "bad" are a great tool in proving quality customer service. To fully address all of the... More

jjdisneyfan
hudsonville michigan
Reviewer
3 reviews
4 of 5 stars Reviewed 31 July 2011

Room was comfortable, Breakfast was great each morning, Staff was good. Pool was on the small side, but kids had fun. Room did have a slight smell to it but it was ok. Everything else was great for what we needed it for. Kings island about 15 to 20 min away. More

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Westchestercomfort, General Manager at Comfort Inn & Suites, responded to this review
6 October 2011

jjdisneyfan, Thank you for your comments "good" and "bad" are a great tool in providing customer satisfaction. At the Comfort Inn & Suites we strive to impress the guest and in your case I am glad we were able to do that. We are very apprciative of the comments you made on our breakfast we have long term employees that... More

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Comfort Inn & Suites Also Known As

  • Comfort Inn West Chester
  • West Chester Comfort Inn
Address: 5944 West Chester Rd., West Chester, OH 45069 (Formerly Sleep Inn)

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