Richard went out of his way to provide excellent service. He provided a later check out when I really really needed it. He too the time to not just give me directions, but to write them down. I'm an old-school type individual and so I would take customer service over fancy amenities.

Very nice place. Convenient location. Staff was wonderful.I wanted a downstairs and that is what i stayed in.Lots of stores in the area. STAY HERE you wont be sorry, better than the high price hotels.

We pulled in kinda late, checked in with no problems and unpacked the car. After all that, I noticed that there was no fridge/microwave in the room (I had booked a king room for this reason). Went to the front desk, and we were moved to another room. Now, I was a bit put off, because I was so tired... More

My family was returning to Minnesota from a whirlwind tour of the East Coast, and we were trying to get back quickly without completely killing ourselves. Cleveland was a rough midpoint, so I began searching for lodging on my phone while my spouse captained the family truckster. I was looking for something easy to get to, inexpensive, hopefully with breakfast,... More

We recently stayed at the Red Roof Inn in Westlake, OH for two nights while my husband had out-patient surgery at St. John Medical Center. We were able to obtain a hospital rate of $49.99 per night for both nights, which was a great value. The room was clean, very quiet, and in a very nice location, and the best... More

Room was in great condition, and all features were in good operating condition. I take baths instead of showers and usually the tub is not up to my standards. I found the tub and all aspects of the cleanliness of the room to be excellent. It snowed several times during our stay and the snow removal was great. Close to... More

We were going to a wolf tone concert at paddy rock Irish pub and decided to stay here since it would be too late to go back to Toledo after the concert. This hotel was recommended by the pub's owner, who booked several rooms for the band. She said it's a nice hotel in westlake. We were not disappointed when... More

In November, 2012, while traveling from New Jersey to Minnesota, I lost my wallet somewhere on the motel property. I phoned and returned to the motel looking for it. Apparently at that time, the wallet was in process of being found and placed in the safe and therefore not in their lost and found. In late January, I received a... More

This was my first stay ever at the Red Roof Inn chain. I booked this because of the good reviews. It was something I expected, not my cup of tea but good still. I guess. Staff service was excellent, rooms were dated but still clean and well maintained. The bathroom was though very sad. It was so small that I... More