We invaded on a Friday night with a starving high school wrestling team. The staff was very accommodating, friendly, and helpful, and the common areas were clean and well-kept. The front desk took care of a reservation misunderstanding quickly (not the inn's fault). A couple of the students went swimming, and again the area was clean and inviting. Rooms are...
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Dear Guest,
I wanted to personally THANK YOU for your positive and warm response in reference to your stay with us here at Country Inn & Suites by Carlson. We enjoy reading great comments and it is also a great way to reward to our employee's by printing them out for everyone to view. I know we will strive to...
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I had a slightly off request and they accommodated me, super friendly staff and it was very clean, as a mother of a toddler,I know germs.and this place was clean.
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For starters, I have read the previous reviews, and they appear to be all over the place from excellent to the hotel being "atrocious". I have been traveling to youngstown for the past 20 years because my wife is from there, and usually stay at a relatives place. This time, we stayed at the Country Inn and suites and couldnt...
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Could not have had better service. We were driving through and Country Inn and Suites took great care of us - an oasis alongside the interstate. The rooms were quiet, clean and the beds were comfortable! The breakfast was delicious and everything was all around fantastic!
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Ashley,
I wanted to thank you personally for the positive feedback. Our staff as a whole does strive to make a difference and make sure each and every guest is happy with our service. We look forward to making your next visit in our area an even greater one.
Thank You
Rebecca Bowser
General Manager
rebecca.bowser@countryinns.com
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Recently spent 4 nights at this hotel. It was VERY disappointing and expensive. While the lobby is nicely appointed, the rest of the hotel is rundown and tired. The room was dirty and dusty and the furniture in the room broken. The spiders in the room were an unwelcome extra. Housekeeping arrived at 8:00am each morning and if they were...
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I wanted to personally apologize for your experience. I will immediately address the staff including the Executive housekeeper to make sure it is an isolated issue. If you would like, please feel free to contact me at any time to discuss your issues.
Thank You
Rebecca Bowser
General Manager
330-544-0300 P
330-544-0301 F
rebecca.bowser@countryinns.com
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They over charged me more then two weeks ago!!! and not one manager has been able to refund my money. I've called 4 times and every time they give me the run around!
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Matt,
I apologize for your experience. I have personally spoken to you on the phone and our records indicate that a refund for the discrepancy in the rate was refunded on 9/27/11, whch is 2 days prior to the review. I can completely understand your angst and I wanted to personally apologize again. If you would like, please feel free...
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We stopped at the end of a long day of driving. Although we hadn't requested it, we were given a suite (at a room price). The extra sitting room made all the difference in our reboot for the next day's drive. We were able to bring in dinner from a nearby restaurant and relax in he room. We had tried...
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I recently traveled to Youngstown Ohio for a wedding and stayed at the Country Inn and Suites. I read the reviews prior to staying there so I wasn't expecting much. It doesn't seem like Management is taking any action on customer complaints. The same bad reviews have been posted on many occasions and I had the same bad experience. Slow...
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We had the suite with king and pullout sofa. Everything was very nice. Rooms were
clean. Bed comfortable. Went to Canfield fair not far less than 15 minutes.
Staff very friendly. Breakfast very good. Would stay there again.
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I would like to begin by admitting that I did not complain about our bad experience due to the fact that we used points for our stay, so I didn't feel right about complaining about a room when we received a free night.
Beware...there is a motorcycle rally on Thursday nights...if you want peace and quiet, don't stay here. It...
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Good Morning,
I wanted to personally apologize for your experience and inconveinence during your stay at our location. I do agree that your room should of been better prepared for you and your family and I will immediately address the staff. I never want any guest to leave our location feeling less than satisfied. We strive to make your stay...
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56 Reviews
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