The housekeeping left a lot to be desired during my stay. Our bathroom was not cleaned the entire time we were there which was over a week. One day over a weekend, we stayed gone all day until after 6 pm. Upon our return, our room had not been serviced. We told housekeeping, at that point, not to worry about... More

After having a reservation for a group activity for over two months, the front desk was totally oblivious and had in fact given away my room to someone with a similar last name. I asked how they could have done that because they require a photo identification upon checkin as well as a credit card. All I got was a... More

We reserved a room with two double beds 2 months before staying there. Reserved with credit card. we were getting there late (car problems) and so I called about 7 to say such. I was told that the rooms with 2 double beds were going fast. He asked me how many were in my room. I was traveling with my... More

This hotel is beautiful from the outside. When you drive in you think you are pulling into a palace. But it only goes downhill from there. From the lobby to the elevator, the worn out hallways, to the room, this hotel needs a total renovation from top to bottom. The room was dirty and the sheet were worn out and... More

On check in first thing I noticed was the filthy dirty dust covered keyboard at front desk. Then the dirty elevator inside. It got worse from there. As a platinum SPG member this is one of the dirtiest hotels I have ever been in. Got to the room, the bed was made alright but with dirty sheets and yellowed pillowcases... More

We held a 3-day weekend convention for about 100 people. We used the hotel rooms and the conference center and we were happy with both. Conference Center staff went out of their way to assure we had all we needed or wanted. Hotel rooms - everyone seemed satisfied with their rooms, especially the Club Floor rooms (they're well worth the... More

In general, this is a typical lower-end Sheraton. It's off the beaten path (10 minute car ride into downtown) and generally isn't in a great neighborhood, according to the locals I spoke with. The bathrooms are tinier than normal, the beds are standard, and the food at the restaurant is iffy at best. Decent beer selection, though, and a "lively"... More

It is a little bit old building and seems it needs some maintenance. Our room's toilette kept running water.... Pool is small and while we stayed, i felt that they should change the water. The water wasn't dirty but other hotels (like Hampton inn or Holiday inn express) have more clean pool. But Club floor's lounge was great. If you... More

Apparently because of hallway painting they had a very nice deal for this upscale hotel. Good stay, comfortable room well set up to work in, fast internet, nice pillows and bed, good free breakfast. About a 15 minute drive to downtown.