Reading the reviews I was a little shocked with my experience, from check in to check out I was met with indifference the whole way around. I have traveled for years and have never quite experienced the lack of service such as what I had experienced; whats the purpose of getting a confirmed reservation when you know that you are... More

The hotel was really cool with a nice interior atrium and a decent breakfast spread. Breakfast and basic television was included. The worst part of my stay was the fact that I had no exterior window in my room, so there was a distinct lack of natural light.

Overpriced for the old style looking room. The bathroom and the seperate bedroom was nicer, but the living/TV area look old and dated. The front desk was helpful and nice. We checked in really late and she made sure we were taken care of.

We stayed at a 'plush' downtown hotel to be near the concert venue we came to see, and moved to this hotel after one night because the staff was not nice and the room was not up to par. We booked with an 800 number and requested a smoking room, only to find out when we arrived that they didn't... More

I have stayed at this particular hotel a number of times over the past two years and my last stay might be my last? The Wi-Fi in this hotel is awful, slow and often disconnects. I attempted to complete work in my room but was unable to submit it. I requested to change rooms and had the same exact experience... More

Nestled among 5-6 other properties, this one beckons to a past glory. Dated styling remains juxtaposed with flat screen TVs, but those bedspreads??? Cloth bedspreads just look and feel dirty, even when washed. Just washed out is a better description. Boxed egg powder in the pre made buffet just added to the overall experience. People were friendly, and were the... More

Good non-downtown location (easy on and off freeways to get anywhere in the city); great breakfast choices, including omelets; great evening happy hour (free wine!); plenty of space to relax and work in the lobby; spacious rooms. My only complaints were that there was mold in the shower and that they don't follow their own environmental policy in regards to... More

I appreciated the email from the hotel days before our arrival. It described the times of the breakfast and managers reception and explained the need for the hotel to issue armbands for guests. We arrived at 1pm and our room on the top (9th) floor would be ready in an hour. We had a reception at 2pm, The front desk... More

By the time we were finished with our tournament our room was overbooked even though I specifically asked to just precheck in and get my keys because we could not be back until the tournament was over. I spoke with the night manager Graham Dunbar and he was extremely professional and helpful. He apologized for the handling of our check... More