We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We rented one of the Meadow House condos (#15) from VaCasa for our stay in SunRiver, OR. While we certainly enjoyed the location, close to shops at the SHARC, we were disappointed with the condo. We arrived to find that the lock code was not working and we could not open the condo. When we called VaCasa main number, the person on call was over 30 minutes away and was clearly annoyed at having to come help us. We were late for a family dinner so had to leave before he arrived but asked us to text when he was close by so we could come meet him (we were close by). He fixed the lock but didn't text until after he had left. Our next issue was the broken third bed in the den. We booked this unit based on the knowledge that both of our kids would have their own bed. Right before we arrived we got a call saying someone broke the third bed but that they didn't have another rental available. No money back, no apology. My son had to sleep on the couch and then the floor when that proved too uncomfortable. Finally, the TV in the master bedroom was broken. Not a huge deal but annoying given the $388 a night that we were paying. All and all a disappointing rental. On the upside, SunRiver itself was very fun and we definitely understand why lots of families chose it as a destination - lots to do, very safe, tons of activities, walkable /bike friendly. We would go back to SunRiver but just chose a different rental.…
Read more
Date of stay: August 2018
Rooms
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.