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All 11 Tigard hotels »

Phoenix Inn Suites Tigard

2.5 of 5
9575 SW Locust St, Tigard, OR 97223
Hotel amenities
Ranked #5 of 11 hotels in Tigard
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    19
    20
    3
    4
    4
Date Rating
Michelle C
Coos Bay, Oregon
1 review
3 of 5 stars Reviewed 5 February 2012

I booked this room at Phoenix Inn, Tigard on a Friday afternoon, for a Friday night stay. My husband had business in Portland, and at the last minute, I decided to come along with him, bringing our two young children, because my kids love to sleep in a hotel- even more, they love to go swimming.I specifically chose to return... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
7 February 2012

I am so sorry for the experience you had while staying at our hotel. We tried to pick the best time we could to have our pool down for remodeling, but there is never really a good time. I apologize you were not informed at check in and will talk to my staff about better communication. I do hope you... More

Spottedprincess
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed 17 January 2012

We stayed here for a weekend away. The walls are so thin we were woke up at 2 am by the insomniac above us running a bath and then pacing back and forth for several hours. Our tub did not appear to be clean. The carpet was worn so bad it was nearly thread bare. They need to remodel very... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
7 February 2012

No one is more disapointed than I am when a guest does not enjoy their experience at our hotel. We are slowly trying to update needed areas of our hotel and know that some carpets need attention. Cleanliness has no excuse and I will print your review and go over it with my management staff. Please allow us to make... More

MaureenMatt
Bend, Oregon
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed 24 December 2011

The hotel is two blocks from hwy 217 and only a couple exits away from I5. The hotel was clean, good value and convenient location. The Thirsty Lion across the street has good food and drinks, about $11-12 a plate. Starbucks is a 3 minute walk and the Washington Square Mall is a 5 minute walk. More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
29 December 2011

Thank you so much for taking the time to post a review. We appreciate hearing when guests enjoy their stay at our facility. We look forward to hosting you in the future. Tracey Philbrick More

Steven H
Springfield, Oregon
1 review
5 of 5 stars Reviewed 25 November 2011

My wife and I stayed here for two days and found it all very nice. Aaron check us in at the front desk with a smile and a great attitude. The beds were comfortable and the rooms clean. The only small thing, I thought it was a bit noisy in the morning when I could hear the water running in... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
29 November 2011

Thank you so much for your kind words. It means a lot when a guest takes the time to tell us how their stay was. I will make sure to share with my staff your review. Thank You Tracey Philbrick More

mcseven
Houston, Texas
Senior Reviewer
8 reviews
5 of 5 stars Reviewed 31 October 2011

I stayed here for a week and not only was it clean but the staff were great. There's a nice courtyard to eat. Breakfast was good too with very clean rooms! walking distance to the mall and transit center...so excellent location. More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
8 November 2011

Thank you so much for your kind words. It means a lot when a guest takes the time to write a review and share their experience. We look forward to hosting you in the future. Tracey Philbrick More

Sigguy81
1 review
2 helpful votes
4 of 5 stars Reviewed 12 October 2011
2
people found this review helpful

We booked through Hotwire and after we found out where we were staying I was a little uneasy due to some of the poor reviews. However, there is no need to worry. We stayed there four nights, and we were very pleased with the cleanliness of the room and hotel in general. The decor in the lobby was nice, but... More

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Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
18 October 2011

Thank you so much for your positive feedback. I will make sure to share this with my staff and managers. We look forward to hosting you again. Tracey Philbrick General Manager More

VWrulesChick
Vancouver, Canada
Contributor
14 reviews
7 helpful votes
4 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

We never been to Tigard before, and my husband booked with the Phoenix Inn. We arrived late due to traffic/construction. We were glad to arrive and were greeted in a welcoming manner by the staff. She was effecient and helpful and recommended some places to grab a good meal. (Gustav's was great!) Our room was a kitchenette and was open... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
30 September 2011

So glad you enjoyed your stay with us. It is so wonderful to hear the guests views and that they take the time to publically post them. We look forward to hosting you in the future. Tracey Philbrick General Manager More

WillieJay
Vancouver, Canada
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

This was a great choice as a stop-over hotel on a drive. Clean and large rooms with a very comfortable bed. I would stay again and was very surprised how nice it was. Don't judge it from the outside or location. It's actually right next to a mall so we walked over for dinner at Cheesecake factory which was so... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
26 September 2011

Thank you so much for your positive feedback. We love hearing when guests enjoyed their stay and when they take the time to post such wonderful reviews. We look forward to hosting you again in the future. Tracey Philbrick GM More

buffal0gal
buffalo
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 15 September 2011

The amenities offered by this hotel are similar to a Hampton Inn, but just not quite up to Hampton standards, particularly the service. Desk personnel were either absent, clueless, or surly (as opposed to the service with a smile one gets at Hampton). Breakfast was variable from day to day and even tho it wasn't crowded, eggs were gone both... More

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Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
20 September 2011

Thank you for letting us know about the problems that you had on Saturday evening. I am so sorry for any inconvenience you might have experienced during your stay. Please be assured that no one is more disappointed than I, as a part of the Phoenix Inn team, when we have failed to provide the quality of service you expect... More

Sharireid65
Contributor
14 reviews
9 helpful votes
5 of 5 stars Reviewed 8 August 2011
1
person found this review helpful

We payed under $70 through Travelocity name unknown, about half price. This is a nice hotel: clean, very quiet, excellent beds and bedding, large rooms, nice breakfast room with a better-than-most fare. Only negative thing I can say is there was no bottles of shampoo, etc. Only a wall-bound dispenser of a 2 in 1 shampoo, and a body wash.... More

Was this review helpful? Yes
Tracey Philbrick, General Manager at Phoenix Inn Suites Tigard, responded to this review
10 August 2011

I would like to take this opportunity to thank you for your kind and positive comments about our hotel! I will make sure your comments are passed along to our staff. The staff and management takes pride in the accommodations and services we offer. Comments like yours reinforce our efforts to better serve our guests! We appreciate that you chose... More

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Phoenix Inn Suites Tigard Also Known As

  • Phoenix Hotel Tigard
Address: 9575 SW Locust St, Tigard, OR 97223

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