despite just being a passing guest,...I was welcomed, and shown the greatest courtesy and hospitality. Great support from the staff during a personal "medical emergency". THANK YOU. It is a pity that "head office" is not up to the same standard in dealing with my loyalty account, FROZEN for the last four months!!! PATHETIC! More

I stayed at this hotel for 2 nights for a meeting. The check in staff were really really friendly and efficient as were the meeting room reception staff. Very professional and efficient. Another positive is the Zen Chinese restaurant. The food is very good indeed. This is in stark contrast to the food experience outside the Zen restaurant where the... More

Only a one night stay unfortunately - just a late evening arrival and an early flight the next day. Perfect location, quick and easy check in, drop signed form in slot check out, great room, excellent room facilities. Wouldn't stay anywhere else if T4 is where you need to be - covered walkway into the terminal, secure parking. More

A short walk from terminal 4 at LHR. Real nice rooms, and great staff. The exec. lounge was amazing! awsome snacks (super good!), a great selection of beer/wine/spirits. The staff made sure everything was well stocked and clean. Very busy at check-in, but more staff were called up right away to help. I can not wait to come back. The... More

We booked the Hilon because their website said the hotel was a minutes walk from the terminal. Getting off a 15 hours flight at 9.00pm we hoped for a quick walk to a comfortable bed. However after a 45 mins wait for our luggage we were not happy to find that it took a good ten minutes pulling suitcases through... More

I am a Hilton Honors (blue) member and I was pretty appalled to find that at the Heathrow Hilton I was expected to pay for internet access. C'mon HIlton -- it's free at the cheap-and-cheerful Yotel, get with the program! There is a line between making a reasonable profit and just ripping people off. So despite all the amenities, the... More

Its a perfect accommodations for a short or long stay at the Heathrow. Both my flights were from terminal 4 and having Hilton Heathrow at the terminal was a great benefit and convenience. I enjoyed my short stay of one night. The hotel is attached through a covered walkway which takes about 4minutes to reach hotel from zone G of... More

To wake up in the morning and know you have a few mins leisurely stroll and you are in terminal 4 is amazing. No stress or hassle and within another few mins you are checked onto your flight and no more luggage until you arrive at your destination. Yip this hotel is all about location. The staff are typically Hilton... More

No internet without paying for it, unless you are an upper level Hilton Honors member. Very pricing and no luxury for that.... only an extremely convenient location for the extra dosh (money). This hotel has the choice of a covered walkway to and from the terminal (with free wheeling carts as well) a six minute walk with signs along the... More