We have used The Red Roof Inn various times when visiting Lancaster over the past few years. The rooms are clean, staff is friendly and the room more than suited the purpose for what we needed. The complimentary breakfast was a plus. We travel to Lancaster to shop 4 to 5 times a year and will most likely use this...
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The Red Roof Inn was welcoming. The young lady who checked us in was very pleasant. She talked to us about why we were there and seemed interested. I wish I could remember her name, as she did a great job!
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The first room we received had a leak in the ceiling that was dripping onto the bed. We received another room on second floor and moved all of our luggage with no help from staff. The second rooms shower filled with black sewage when the toilet was flushed. We were moved again, this time to the third floor with no...
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Dear Pilot825,
We strive really hard to be the best in this market. I am really sorry that we fell short this time. I want to make sure I personally take care of you. Please contact me directly and I would like to make it right.
I really apologize for inconvenience you so much through out your stay. I understand...
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We have used this Red Roof various times when in Lancaster. The rooms are clean and the rates reasonable. It is nice that the hotel has an elevator.
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I actually stayed new years eve. This was the best hotel for a couple on a budget.. I recommend booking through the red roof inn website they sometimes have better deals. Our room (101) was at the very end on the first floor away from the highway. I didn't like that the room doors were exterior facing, but it was...
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Dear Sawright,
Thank you so much for the positive/ critical feedback. We truly appreciate it and we will work harder to make sure everything is well taken care of next time. We take care of all our guests needs at the highest degree and make sure it is elevated to another level of hospitality. Again, I will be sure to...
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We made a trip to Lancaster to celebrate my husband's birthday and our 50th wedding anniversary. The Red Roof was a very pleasant motel with a friendly staff as well as a very clean room. The breakfast buffet had a great selection, my husband's favorite - waffles. We did speak to the manager concerning only one chair in the room....
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Dear William T,
Thank You so much for the positive response. It is reviews as such that keeps the staff and the hotel motivated in working harder each time. We strive hard to constantly keep up with the change. We will embrace this review and share it with others as we continue to have renovations completed at the property at...
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I am a repeat customer and I appreciate being recognized and having a good relationship with the front desk.
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Reviewed 30 December 2010
Booked through Orbitz and thought I was getting a great deal, $55. Recent reviews on tripadvisor were positive, so I was expecting something decent. You can read some of my other reviews and see that I'm not very picky, but this room just needed a GOOD CLEANING. When I arrived, check in was easy and we headed to our room....
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Dear scottmpd28,
We strive really hard to provide the best allocated room in our facility. We apologize that we were not able to fulfill your expectations and fell short. I as GM truly feel that we could have done a better job. All our staff members work really hard to keep everything immaculate and we precede our reviews and our...
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I recently stayed at this hotel - and I wasn't sure what to expect. The rooms were clean and it was centrally located. The reason why I'm giving them 4 stars is that the guy at the front desk John went above and beyond for me. First he allowed me to check in early and then after I forgot my...
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The motel was very close to the meeting (across the street), and convenient to several restaurants. It was located near most of the attractions in the lancaster, Pa. area. I stayed two nights with no problems (except snow on the road - not the fault of Red Roof).
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