This place wouldn't have been so bad if it was at least cleaned properly. There was an empty beer can just under my bed from the previous occupants. Who knows how long it was there. People across the hall had room service breakfast and the tray was sitting in the hall (food exposed) for 48 hours! Most of the public... More

I stayed at this hotel last weekend with a fraternity from our college. I was absolutely astonished with how disrespectful the hotel was towards our group. I understand, we're all younger, but we are ADULTS. They treated us inhuman at best and our service was less than satisfactory. They refused to offer us single-bed rooms and then put elderly guests... More

The Chateau recently hosted my daughter's wedding and it was WONDERFUL!!! From the planning with Lisa to the final guest leaving I could not have asked for a better experience. During the wedding every staff member at the resort was friendly, helpful and extremely professional. I would recommend this venue to anyone not just for a wedding but any event... More

We stayed for a 3 day convention & many of us brought our families. I must say that it was excellent. The staff were extremely helpful and on point even when there were minor issues. They attended to our every need even on a spur of the moment changes, The food was scrumptious (breakfast, lunch & dinner), The views are... More

Toilet in room was broke. Shower was old and puttied. Room keys kept breaking and needed to be reactivated. I was there for a convention and was constantly carrying bags of info around so having to make numerous trips back downstairs to fix keys was very inconvenient. Toilet by Normandy and Versailles rooms was clogged and bathroom smelled. There was... More

This was our second stay at the Chateau for a local function. The kids had a great time at the pool and the hotel had a lot of activities for them...movie night, arcade, pool. The staff was nice and accommodating and the rooms were very clean. Unfortunately, the room temperature was warm and the air conditioner very noisy. I found... More

My husband and I had the chance to get away for the weekend. We really enjoyed the location of The Chateau - centrally located to all the activities of the Pocono's. The guestroom was larger than most, clean and the bed was very comfortable. Our room overlooked the lake and Camel Back Ski Resort - can't wait to return and... More

This place needs a MAJOR overhaul in order to have me come back there again.. ..ordered a non-smoking room, and the room was saturated with cigarette stench.. called the front desk, and they said all of their rooms are non-smoking rooms and it's probably a previous guest who was smoking on a balcony and didn't close the door... they brought... More

We stayed at the Chateau with our 2 boys, ages 8 & 9, to be near Camelback skiing and the Mt. Airy Casino. I have to say, we were very happy with the hotel, the accommodations and the service. The staff were always curteous and very, very tolerant of our kids running around the hotel. They have an indoor pool,... More