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DoubleTree by Hilton Hotel and Suites Charleston - Historic District

3.5 of 5
181 Church Street, Charleston, SC 29401 (Downtown)
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DoubleTree by Hilton Hotel and Suites Charleston - Historic District
Ranked #31 of 54 hotels in Charleston
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598 reviews from our community

Traveller rating
    230
    208
    88
    53
    19
See reviews for
Families
134
 
Couples
234
 
Solo
19
 
Business
91
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Upper Marlboro, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Hotel is located right in the middle of downtown Charleston with a variety of dining and shopping options. I had an awesome expeience. Only thing...if you like to work out, the fitness center does not open until 8 a.m., which was a little late for me since I was there for business..otherwise, I definitely have no complaints.

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
22 May 2013

Many thanks for your recent posting! We love to read such praise and appreciation of our property, location, and service. As you mention, the Doubletree by Hilton has a superb location that only compliments the quality of our guest space, beautifully appointed rooms and superior service. We are always ready when you are prepared to make your next reservation and... More

Harrington, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

I highly recommend this hotel for business or pleasure. Perfect location within walking distance of restaurants, spas, and shopping. Very nice conference facilities, too. Great food, great staff, great stay!

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
22 May 2013

We thank you for your recent review and recognition of our property and staff. We strive to ensure each and every guest is provided the best possible experience and it appears our efforts were successful during your visit. It is rewarding to hear we made “such a positive impression” as Charleston is full of options for lodging and this is... More

Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

Stayed for an extended weekend. Overall the stay was fine, but house keeping is just rude. The first issue was not replenishing the shampoo supply on room cleaning, I had to locate house keeping while they were in another room and was coldly handed some bottles. Ok. Not a big deal. The next day (Sunday) we headed out for brunch... More

Was this review helpful? Yes 1
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
22 May 2013

A well stocked and comfortable guest room with friendly staff, ready to serve you, should be what you expect at our hotel. I'm sorry that you did not encounter this and we're addressing your concerns. If I can be of further assistance, certainly let me know. We value your business and hope that we can restore your confidence in us. More

Michigan
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

This Doubletree is old, like most establishments in Charleston. It was clean, except for a bit of mold growth in the bathroom which I'm sure is a constant battle. ALL staff were extremely friendly and helpful. I stayed for business but did see a few families. The major cons: the fitness center doesn't open until 8 a.m. which made it... More

Was this review helpful? Yes 1
See 2 more reviews by lb2010Michigan for Charleston
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
22 May 2013

Your feedback is incredibly important to us and I'm sorry to hear that we could not have made your stay more enjoyable. I regret the noise issues you encountered and fitness center time inconvenience. We will keep all of your suggestions in mind as we make enhancements to our property and offerings. More

Palm Desert, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 May 2013 NEW

We came to town for my granddaughters college graduation from the College of Charleston. The hotel was a perfect location for walking to the college and enjoying the sites on foot. The staff was very accommodating. The room was very comfortable, decorated nicely and quiet. Thank you for the nice experience. Carol of Palm Desert

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
21 May 2013

On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was a “A Great Stay In Charleston”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you... More

Deerfield, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013

I have to agree w/another reviewer in that our check-in, too was a bumpy start. We went to visit the quaint town for a long weekend with friends. Our friends checked in first and they had a problem in that although the hotel offered them an upgrade, it was for 2 double beds and not for a king bed, as... More

Was this review helpful? Yes
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
18 May 2013

Thank you for your candid review of your recent stay at the DoubleTree by Hilton. We're so glad you enjoyed the location and its excellent news to hear that our housekeeping team's efforts in cleanliness and amenity restock was right on point. We are glad to hear that the hotel location met your expectations as well. However, your comments regarding... More

Philadelphia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 16 May 2013

This place is nice on the inside, and the room was decent enough. That said, it was a really bumpy stay. Numerous calls to front desk weren't answered (trying to get wake-up call); breakfast service in the morning doesn't start until 7:45am (according to the door-hanging menu) -- that's too late for me. But, the really inexcusable screw up was... More

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DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
21 May 2013

I'm so disappointed to hear about your experience. Our team is dedicated to providing guests with the best service possible and we certainly dropped the ball this time. We will work to improve our efficiency and consistency to ensure we stay one step ahead of our guests. I apologize for any inconvenience this caused you. We would be happy to... More

Stamford, United Kingdom
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 11 May 2013

This is an excellent hotel. It has a certain Southern charm about it and the staff are wonderful in terms of efficiency and hospitality. Our room was excellent and probably the most comfortable bed I have slept in for many a year. The TV's (I know this isn't important to many) were state of the art. But above all it's... More

Was this review helpful? Yes 2
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
14 May 2013

On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was an “Excellent Hotel and Wonderful Location”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you... More

Knoxville, Tennessee
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 10 May 2013

This hotel does have a great location and an old-fashioned feel. The valet service really made our trip. We were traveling with my grandmother, who needs some assistance getting around, and they were so helpful. We loved that they would give us bottles of water as we were leaving for the day, and were always very quick and extremely friendly.... More

Was this review helpful? Yes 1
DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
11 May 2013

Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our eager staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. I will be sharing... More

A TripAdvisor Member
4 of 5 stars Reviewed 10 May 2013

Hotel is such a great location to get around the city. Right next to the market and local restaurants. Staff was very accomodating and had excellent suggestions on where to eat and what to do around town. Room was clean and spacious.

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

DTreebyHilton, General Manager at DoubleTree by Hilton Hotel and Suites Charleston - Historic District, responded to this review
14 May 2013

On behalf of the entire team… “Fantastic Location” is an excellent summation of your recent visit and we Thank You! Our courteous and professional staff goes out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears you had the pleasure of witnessing our team in action during your groups visit.... More

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Additional Information about DoubleTree by Hilton Hotel and Suites Charleston - Historic District

Also Known As:
Doubletree Hotel Charleston
Doubletree Historic District
Address: 181 Church Street, Charleston, SC 29401
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston > Downtown
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Family Hotels in Charleston
#32 Business Hotels in Charleston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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DoubleTree by Hilton Hotel and Suites Charleston - Historic District
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