We thank you for your recent review and recognition of our property and staff. We strive to ensure each and every guest is provided the best possible experience and it appears our efforts were successful during your visit. It is rewarding to hear we made “such a positive impression” as Charleston is full of options for lodging and this is... More

A well stocked and comfortable guest room with friendly staff, ready to serve you, should be what you expect at our hotel. I'm sorry that you did not encounter this and we're addressing your concerns. If I can be of further assistance, certainly let me know. We value your business and hope that we can restore your confidence in us. More

Your feedback is incredibly important to us and I'm sorry to hear that we could not have made your stay more enjoyable. I regret the noise issues you encountered and fitness center time inconvenience. We will keep all of your suggestions in mind as we make enhancements to our property and offerings. More

On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was a “A Great Stay In Charleston”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you... More

Thank you for your candid review of your recent stay at the DoubleTree by Hilton. We're so glad you enjoyed the location and its excellent news to hear that our housekeeping team's efforts in cleanliness and amenity restock was right on point. We are glad to hear that the hotel location met your expectations as well. However, your comments regarding... More

I'm so disappointed to hear about your experience. Our team is dedicated to providing guests with the best service possible and we certainly dropped the ball this time. We will work to improve our efficiency and consistency to ensure we stay one step ahead of our guests. I apologize for any inconvenience this caused you. We would be happy to... More

On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was an “Excellent Hotel and Wonderful Location”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you... More

Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our eager staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. I will be sharing... More

On behalf of the entire team… “Fantastic Location” is an excellent summation of your recent visit and we Thank You! Our courteous and professional staff goes out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears you had the pleasure of witnessing our team in action during your groups visit.... More