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Charleston Marriott

3.5 of 5
170 Lockwood Boulevard, Charleston, SC 29403 (Formerly Charleston Riverview Hotel)
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Charleston Marriott
Ranked #41 of 54 hotels in Charleston
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369 reviews from our community

Traveller rating
    120
    135
    60
    42
    12
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Families
74
 
Couples
138
 
Solo
23
 
Business
86
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
San Diego
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

Stayed at this hotel for a couple nights. The rooms are average rooms at best. Interior of room was dated and in need of refurbishment. Things didn't appear to be as clean as one would expect. The pillows were nearly none existent even though foam had been requested. Internet was very slow. The equipment in the gym was disgusting. Mold... More

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Louisville, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 18 May 2013 NEW

I frequently stay in Marriott hotels, and this one is pretty average compared to the others I've stayed in. I was surprised at the lack of customer focus at the Starbucks, and the food quality in the premium lounge didn't meet the usual Marriott standards. Next time, I would try the Courtyard.

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North Carolina
Top Contributor
109 reviews 109 reviews
12 hotel reviews
Reviews in 44 cities Reviews in 44 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

We were in Charleston for one night and stayed at this Marriott for the first time. We generally stay elsewhere but it was full and we are happy that it was! Charleston Marriott does honor to the chain. Our room was very nice with a superb shower. We had dinner reservations downtown but did not need to drive as the... More

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New Bern, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 18 May 2013 NEW

Came here for a convention. Usually expect and get so much more from Marriott. Rooms had mold all a round the windows (which did not open). Bathroom fan rattled so loudly I could not stand to keep it on. ( I was told by other attendees they had all the same thing). Shower head was coming out of the wall.... More

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See 2 more reviews by Katherine M for Charleston
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

The service at this hotel is excellent. All of the front desk personnel were very helpful and responsive during our stay. Edward Gomard, front desk manager, did an exemplary job responding to our questions about the hotel's services and local tourist attractions. Thad Cosby, bellman, provided exceptional service with luggage and local transportation assistance. He was also very courteous and... More

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See 2 more reviews by Maria N for Charleston
progersCharlestonSC, General Manager at Charleston Marriott, responded to this review
15 May 2013

Thank you very much for taking the time to give us feedback about your visit to our hotel. We work hard to be an excellent service hotel and always good to hear we exceeded expectations! Thank you... More

Monument, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 May 2013 via mobile

This hotel is close to everything but away from the crowds on King St. It has a beautiful courtyard and pool area that is great for relaxing after a long day. There is a small covered garage at the back of the hotel that few people know about. Great for getting the car out if the hot sun.

Was this review helpful? Yes 1
progersCharlestonSC, General Manager at Charleston Marriott, responded to this review
15 May 2013

Thank you for your feedback about your recent visit to our hotel. We are just a short 1.5 miles from Historic District and have shuttle buses for our customers to & from the "heart of Charleston". Thank you for your recent visit and hope to see you again in Charleston... More

Nashville, Tennessee
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 12 May 2013 via mobile

The Charleston Marriott is an older hotel outside the historic district which is a 7 minute car ride away. The rooms are comfortable but no bathtub in ours. The one midday meal we had in the resturant was good and the public spaces are very nice. What made our two night stray memorable was five star service. In spite of... More

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progersCharlestonSC, General Manager at Charleston Marriott, responded to this review
15 May 2013

Thank you for your comments...We pride ourselves on being a "top-notch" service hotel and we have an excellent service staff that recognizes those days when we have to "hustle" just a little bit more due to customer & business demands. Thank you for taking the time to write about your experience and hope to see you again in Charleston... More

breda
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 7 May 2013

We were there during a convention of the us army, but despite the crowd everything was well organised.The room was great with a nice bathroom. We had breakfast amongst the army crowd, and despite the crowd the buffet was well supplied and all run well. A busstop is just around the corner, the bus that stops here is free and... More

Was this review helpful? Yes 1
progersCharlestonSC, General Manager at Charleston Marriott, responded to this review
15 May 2013

Thank you for your feedback and your family's service in the military. Yes, we are a short distance from the historic district (1.5 miles), but we try to make up for that issue by running a shuttle for our customers so you can avoid paying for parking downtown. We also offer free parking on property, which many properties in historic... More

Wallingford, Connecticut
Top Contributor
85 reviews 85 reviews
8 hotel reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 29 April 2013

A very nice property but requires a ride to town . Price is better than hotels in historic areas . It is a very nice place and the staff is very accommodating. It really would be a fine place for. Convention

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Houston, Texas
2 reviews
1 of 5 stars Reviewed 28 April 2013

My family had occasion to spend 2 nights at the Charleston Marriott recently and were very disappointed. (1.)When we arrived, there were no bellmen on the premises and the reservationists at the desk only replied, "I don't know where they are". (2)On day one at the buffet breakfast, the first 2 dishes I selected were both dirty. On day two... More

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progersCharlestonSC, General Manager at Charleston Marriott, responded to this review
15 May 2013

Thank you for taking the time to give honest feedback about your visit to our hotel. I apologize for your disappointment in our services. We take great pride in being an excellent service hotel and we obviously disappointed you in several areas. I can assure you, we take your comments seriously and use customer feedback to address issues and improve... More

 
 
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Additional Information about Charleston Marriott

Also Known As:
Charleston Marriott Hotel Charleston
Charleston Marriott Hotel
Marriott Charleston
Address: 170 Lockwood Boulevard, Charleston, SC 29403 (Formerly Charleston Riverview Hotel)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotels in Charleston
#34 Business Hotels in Charleston
#38 Family Hotels in Charleston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Rediscover your senses at one of the finest hotels Charleston, South Carolina has to offer -- Charleston Marriott! Enjoy our Charleston, South Carolina hotel's beautiful redesigned guest rooms and suites coupled with supreme service and sophistication. Conveniently located among hotels in Charleston, SC near historic downtown, Charleston Marriott boasts easy access to the Charleston Airport. Spacious, stylish and alive with color & energy, all of our hotel's Charleston, SC rooms feature high-speed Internet access, dual-head shower massager and granite vanity. Enjoy a sensory dining experience at Saffire Restaurant & Bar, serving innovative American-fusion cuisine for breakfast, lunch and dinner. Visit Aqua Terrace, a rooftop lounge, offering cocktails with brilliant views of the Ashley River. Relax in our landscaped courtyard or workout in our state-of-the-art fitness center. Our hotel features 50,000 sq ft of event space that is ideal for conventions, meetings, weddings and other social events. ... more   less 
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